Community Fibre Reviews

I have had 3 ISPs since the turn of the century after the demise of Tiscali.
1st ISP:
Starts with a T, had dreadful customer service, average speeds, and is currently looking near to financial collapse.

2nd ISP:
Huge fast network based on coax cable. I left due to their extortionate cost, and by the time I left, Just OK speeds.

3rd and current - Community Fibre:
I've been with Community Fibre since summer 2023. I signed up as they first launched on my street with a 150mbps deal for about £20. The install was really good and the installers were great. My only reservation was that they installed the fibre cable from the telegraph pole a bit on the slack side.

As their prices increased a bit, I realised they had much better speed deals for about the same price as I signed up with, so went for a 1gbps deal last year.

My connection has very rarely been down and when it has been, I've been forewarned by them and the outages have been very short.

The setup I have is a bit of a bitsa, but has CAT6 running everywhere for the required devices including 2 APs (re-deployed ISP routers in AP mode). All the PCs get around 850 to 950mbps up/down with good ping times on the CAT6 95% of the time and the same goes for the Android and iPhone minus around 200mbps (depending on distance form AP).

I can't praise this company highly enough.

An absolute game-changer for home broadband, but upgrade flexibility needs work!

I am unbelievably happy and satisfied with my Community Fibre broadband! The 2.5 Gbps home service is phenomenally fast, delivering consistent and reliable speeds that easily handle everything I throw at it. For just £40 a month, the value for money is absolutely unmatched in the current market. While the customer support and admin side is fairly average, the beauty of this service is that the connection is so rock-solid you almost never actually need to contact them. It just works flawlessly day in and day out.

The one key improvement Community Fibre desperately needs to make is offering existing subscribers much better access to upgrade paths. Currently, you are entirely locked into a fixed 2- or 3-year contract with zero flexibility to change your package. This setup makes no sense from a business perspective. If a loyal customer wants to upgrade to an even faster service and pay more money each month, you should be begging them to do it and incentivizing the switch! Instead, the rigid contract rules actively put off users who want to give you more business. Fix this zero-flexibility issue, and the service will be absolutely perfect.

As a existing customers with the community fibre,
Is getting so bad as so expensive 🫰 for existing customers plus if you require to get the latest WiFi 7 router they will charge you extra £4on your existing monthly bill rather than replacing it for free like a lot of providers do,
The tariffs for different broadband speed for existing customers do not exist at all.
Thief's 🫰🫰🫰👹

We were pressured into a two-year contract (1 year free, 1 year paid), pitched as a trial while we had an existing provider (SKY). The service was severely deficient, barely working outside of one room of the house, forcing us to continue paying for our SKY internet because we could not rely on the Community Fibre connection. We attempted to cancel during the free year due to this unacceptable performance but were told termination was not possible.

The moment the free year ended, the contract automatically renewed, locking us into the entire paid second year for a connection we cannot use. Community Fibre has trapped us in a cycle that feels like a scam: we are paying full price for a service that fails to deliver, and they refuse a reasonable exit. Furthermore, when we asked to schedule an automatic cancellation for the contract's end, this was also refused, leading us to fear we will be locked in indefinitely.

This is a predatory business model.

Community Fibre's full fibre offering is decent for general purposes, the installation went well and I also had their landline service which was fine too. Unfortunately I had an issue with internet access which they were unable to resolve - to be fair it was a niche issue which probably wouldn't affect many users but for me it was a deal breaker.

Dealing with customer service is time consuming and frustrating. My preference is to use email so I have a written record, but they either don't respond to emails or respond only with meaningless platitudes so you are thrown onto their phone service.

As they were unable to resolve my issue I decided to leave at the end of my contract, but even that has been a confusing and protracted business, involving a lengthy phone call. I have now just received an email saying they'll be taking my direct debit as usual. I received no end of service statement, or any written confirmation of leaving, but luckily I had cancelled my direct debit.

To sum up, Community Fibre is a decent full-fibre ISP, until anything goes wrong or you want to leave. They are let down by chaotic customer service and admin.

Originally got Community fibre on my street around 2019 after having an awful experience with openreach (sky/plusnet) dying for days, or weeks at a time regularly and they couldn't be asked to actually fix anything. I've now been with CF for 6 years and I've only had an unplanned outage ONCE, all other outages had 1-2 weeks of warning in advance.

The installation was great, they don't do this now but they gave us two VELOP routers, you need a more expensive subscription now, but in 2019 they didn't have this. Customer support has always been very prompt, I appreciate having my phone call being picked up within a few minutes to this day after the hours and hours of calling sky/plusnet without anything being done.

There was originally no CGNAT, but one day they switched over (around 2022 or 2023 iirc), when i found out I emailed them and they actually put me behind traditional NAT within a few days after I explained to them it was one of the most important aspects of community fibre to me. very surpised they did this.

I was also starting to have speed issues with my original routers (which had yellowed like an old console at this point), and they replaced both for me free of charge.

I am also paying very little, around £26 for gigabit would've been a dream for me in 2018. As long as CF keep it up I will keep subscribing to them!

I have been a customer of Community Fibre for just over two years (since Mar 2023). I first signed up as they first launched on my street. From the first engineering interaction they were great. (I was on the 1Gbps plan at the time)
Installation was smooth, simple and easy. I had my own Wifi in place, and the provided 1G ONT interfaced with my own kit perfectly.
When I moved in Dec 2023, the Community fibre team were great once again. The installation team did the installation to the exact spot in the new house that I wanted - not stuck in the 'useless corner'. Even after replacing my Wifi kit with a full Unifi installation, the Community fibre link was rock solid.
I since upgraded to the 3Gps package in Nov 2024 as part of a Black Friday deal. The tech that came out didn't give me any uphill about my own setup and was happy to work alongside my existing work. The ONT was swapped for a 10G ONT (which has actually proven to be more stable than the 2.5G one I had).

My router consistently gets ~3.1G down and ~3.2G up - at all times of day.

A word of caution: if you're not at the top package level, you will be subject to IPv4 CGNAT, but this is fine for most users. On the plus side, it's a full dual-stack network. (my IPv4 address has been stable for a couple of months now)

I would wholeheartedly recommend Community Fibre to anyone looking to upgrade.

Here’s a 1,400-character version of your review while keeping the key points strong and impactful:

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Horrible Experience with Community Fibre – Avoid at All Costs!

I wasted three days off work trying to get Community Fibre to install my internet, only to deal with incompetence, miscommunication, and broken promises.

First Visit – Installation Disaster
The engineer removed my window blinds with a drill, then told me there was no internet service and a specialist would come in a week. No one showed up for two weeks, and I found out I was being charged for a service I never received.

Endless Calls, No Help
Hours on the phone, constant transfers, and empty apologies. No one knew what was happening.

Second Visit – Another Day Wasted
An engineer arrived clueless, stood around for an hour pretending to be busy, then left without fixing anything.

Management Lies & No Accountability
A subcontractor (DELTEQ) randomly contacted me, and Community Fibre mistakenly told me it was a scam. Their engineer then mocked me for not having internet.

Final Visit – Another No-Show
Scheduled for March 26. Community Fibre kept changing their story—then no one showed up.

Final Verdict: Zero communication, zero accountability. AVOID Community Fibre!

Yesterday midday I had my service installed ,leaving Virgin Media. I connected all my devices, including my security system, to my new router without any issues.
Comparing the coverage and speed test around the houses( using same mobile handset) between virgin media( still running) and community fiber, I found that the virgin media service was significantly better .
Speed test:
While standing next to routers, community speed was less than half what they promised, virgin was about what I signed up for.
The community fiber struggled to load the speed test page in one of the rooms on the 1st floor and when happened it ended with 0.09 M/S download speed, while the virgin network test gave 239.9 M/S download speed.
Wifi Coverage:
Virgin service wins big time. My security cameras stopped working due to weak or no signal.
Loss of connection:
There was a drop in service in the middle of the night, I could tell from the failure of my security system.
When I called customer service on the installation day prior to arrival of the engineer, they kept chasing for good reviews and feedback and kept sending links to their trustpilot page. ONLY THE GOOD REVIEWS MATTER TO THEM.
Not sure what impacts the service and makes it the worst service ever, it could be the main line, or the equipment they use (router and optical network terminal) and I think that would be it.

Had CF now for 2yrs. Initially all great. But in the last six months totally changed.
GGNAT - Well documented, but I can work around that as needed.

Very unreliable connection, over-contented with huge speed drops outs during the day and night, packet loss and routing issues in their backhaul which tech-support cannot even understand let alone attempt to resolve for over a month.

Just don’t get me started on billing and admin. Impossible to get a straight answer from anyone, phone calls contradicted by the next person to talk to you, billing changes by 25% randomly with no-one able to resolve without escalation.

New support team and customer service team with a recommendation to "turn it off and on again in five minutes" is their stock answer to everything. Even when you send screenshots of packet loss and routing issues - just ignored.

Whilst I loved the claimed 1Gig service rarely got 300MB during the evenings. Shame used to be great.