John Lewis Broadband Reviews

Just migrated to Waitrose, first impressions very favourable. The migration was done on time and the supplied router was easy to set up. A couple of questions to Customer Services were answered efficently. Speeds are about what I expected but will see after the initial period if they can be improved.
Free router, free calls to Support & Customer Services, free months subscription and profits to charity, what more can you want?

Signed up with Waitrose in October 2005 but could not use the service until late November. Technical support and customer services had Indian accents and not UK based. Staff kept extremely poor records of my call history and status, agreed follow-up often did not happen, and staff repeated the same diagnosis steps or did not perform an agreed next step. This resulted in a lot of time on the phone, frustration and anger on my part. Situation resolved a week after I threatened cancellation.

Online sign-up process indicated a 2MB service could be provided at my address. The fastest I can get is 512K. Not competitively priced with a monthly limit.

I have been with Waitrose for 18 months. I have had internet since 1998 so I\'ve seen a few ISP\'s ! Waitrose connection (100%) and speed means I never use support. If the product\'s that good, who needs support ?

I started with Waitrose a long time ago as a dial-up user. As broadband became popular I migrated to their ADSL service. All was well for a while but over the last 6 months the service has slowed down, required regular re-signins and suffered major performance glitches. Calling the Tech help desk never helped - a long wait followed by a standard diagnostic discussion which assumes you have the problem - then blames BT. Service over the last 3 months and the last few days in particular has been attrocious. And this is at at a premium price point! Have now moved to EFH (found on this site) - better faster cheaper.

I was a V21/biscit customer and a friend recommmended me to try Waitrose.com. It is the best move I have made; the telephone support is high quality everytime. Despite the problems with absence of MAC numbers I was able to get on line without any hold ups. In 8 years of being on line this is the best service I have experienced

Greenbee uses Plusnet to provide its services. Greenbee is significantly more expensive if, like me, you download more than a minimal quantity of material every month.

My experience of its support has been very disappointing. I had expected that Greenbee's higher costs were to cover better service when you need it. As I write, I've had no broadband for a week as a result of a fault, and no indication of when it will be repaired. Calls to the Plusnet support line just lead to the response that the matter has been "escalated" to the fault team, they "endeavour" to deal with it within five working days, but no, I can't actually speak to anyone who actually knows what's going on and when it will be fixed.

They are also incredibly slow at sending out MAC codes.

If nothing actually goes wrong, Greenbee is an expensive and not particularly fast service. If there's a problem, you'll be messed around.

I migrated from Terrible Tiscali after sub 56k speeds on a 1mb connection and really bad customer service. I was released from my contract after 3 months due to the amount of complaints I made. Migration to Waitrose was easy, happened day before schedule and connection is reliable and fast. I am able to play online games again with pings of below 15 and download speeds that match my 1mb connection. Also all profits go to charity and its worth the extra few quid a month to get a service im paying for. You also get free 24/7 uk based support so not sure what the post before is talking about, give them a try you wont regret it.