Virgin Media Reviews

Well, from moving from FTTC to Cable the speeds have been incredible.

Never slower than the 152Mb/s promised.

The onyl issues are with the Superhub supplied.

Several restarts for no good reasons.

Why we cant just use our own kit I dont know.

Stay away. The 2 years I have had this ISP was almost as if I didn't have an internet connection. I've changed 2 routers and I have called out one of the engineers at least a couple of time. The nominal bandwidth was high - don't expect to have good speeds reliably.

My favourite "feature" was a message that kept popping up when we were trying to use the service to watch a movie at times. I don't remember the exact wording but it was something in the effect of "We don't have enough bandwidth in your area to watch a movie, if this happens a lot, do give us a call to upgrade the network". This is in zone 2 in London.

Been with NTL and currently virgin on the 50Mb service(was the 2nd person connected in Norwich @ 1.5Mb then)Connection used to be good with a 4-5 outages over the last 9 years that were sorted pretty quickly. only use their email to send and use router so no virgin software. Since upgrade to 50MB and the installation of the "superhub" or is that superdud I am distinctly unimpressed. I suffered from latency and packet loss issues which had not surfaced previously and the router element of the superhub is not as functional as I am used to. At present I am waiting to see if bridge mode is a possibility as I could then use superhub as a modem and use my own router..stop press: ceo's office have given me back a modem, whoop whhoop (I have returned to 20Mb speed)

update 09/14
Still with VM and currently have recently upgraded to the 152Mb service. Upload has increased noticeably and in recent months the service has been rock solid. one outage over a weekend.

I know that there are plenty of detractors but compared with friends on ADSL I am satisfied. Never use VM email and the bundled tivo box works like a dream though interface not as good as sky's.

Currently happy bunny

I am having to reboot my router a few times a day. They don't seem to be able to fix the problem.

Now they are asking me to pay a financial penalty if I want to switch to a service that does work.

I have been a loyal broadband customer of Virgin Media for a good few years. Then last year, Virgin Media announced that because it was such a good company and needed to remain competitive, it was increasing its prices way above inflation. I disputed this and communicated with Virgin Media over the internet using their website chat. The representative of Virgin Media misled me and indicated that if I agreed to stay with them for 12 months, my prices would be fixed for 24 months and I would get a free phone line. I agreed to this. A few months later, I received a letter from Virgin Media stating that they were such a good company and to remain competitive they would increase my prices way above inflation. I disputed this again and the attitude of Virgin Media is that I need to read the small print and they can do what they like. I took the case to the ombudsman and the ombudsman ruled that due to the Virgin Media contract, they are within their rights. I have sinced moved home and now live in an area that is not serviced by Virgin Media. Virgin Media have added disconnection charges to my final bill, which has multiplied the cost. I have disputed this and Virgin Media have put a black mark against my credit history, which is otherwise exemplary. I will be taking legal action against Virgin Media for making my credit more expensive because this will cost me money if I need credit. Whenever I try to get through to Virgin Media, I end up speaking to somebody in their Indian call centre. They can't make any decisions and cannot even ask for somebody from the UK to call me. After being a loyal customer for years and after always paying bills on time, this is how I am treated by this awful company. Avoid Virgin Media, otherwise you'll regret it.

I don't know why Virgin Media constantly get bad reviews, most of the reviewers seem to focus on a bad customer service experience and can't be bother to rate speed or value for money, and rate everything with a single star.

They have the widest available ultra-fast download speed in the UK (350Mbs). Which is reasonably priced (if you haggle or get a deal) and have a 1 or 12 month contract. So what's to moan about?

I appreciate that the quality of the broadband might vary. In north Leicestershire I regularly get 216-218Mbs from my 200Mbs Download Speed, and in the four years I have been with the company there has only been 2 or 3 days when there has been problems with the network.

I would recommend having the latest modem available, and always ring Customer Service Retentions to haggle for a better price when your present monthly "deal" ends (which sometimes takes three attempts to get a good price)

I rarely ring customer customer services, but they seem to be not using Indian Call Centres so much, which is good, and usually you are greeted by a friendly operator.

I've been with Virgin Media for 11 years now since the days of NTL. Never actually had a BT Line at this house at all when I moved in it had a NTL box on wall outside house so just went with that. I can certainly say apart from a couple of problems I've had with them over the years which have been resolved they have offered me a reliable service. I can certainly say though now BT Fibre is entering my area I will likely be leaving though as have no incentive to say with them haven't had a single discount ever.

I currently have 30Mb and phone that is it no extra's at all. One of my friends has 60MB and phone and he pays 14 pounds less a month then I do actually he has basic TV thrown in as well he has been with them for 2 years. Whenever I've rang when it was near my renewal date I've always been told that prices shown are for new customers only and that I was getting the best rate available for existing customers. I know that is a complete lie literally the only reason I have stayed with them over the years is due to fact that Virgin/NTL have been the only ISP in my area that have offered me reliable speeds. When I actually upgraded to 30MB got told that I would need a new router and that it was going be £80 pounds and that was cheapest they could do.

So what I will say is that if you can get Virgin at a good price go with them as they are reliable. If I was getting it for same price as my friend I would likely stay with them or even for slightly cheap then I'm paying because I know I'm being completely ripped of. BT Fibre is due in my area within next two months so I will be moving to either Sky or BT and it's Virgin's fault completely.

Hello, consumer. You are thinking of switching to Virgin Media, correct? You would do well to listen to the following advice before you consider switching.

For the past 3 months my internet connection has been dropping (resetting itself) multiple times each day. This isn't just a small issue, this is a huge issue. This happens every day, without fail, sometimes up to 7 or 8 times per evening.

I made Virgin Media aware of this 6 weeks ago. The helpline worker confirmed that my internet had disconnected thirty-six times in seven days. I have had a technician visit my house, he was unable to diagnose the problem so just replaced my router. The problem continued.

I phoned again and was put through to the call centre in India. The man on the phone was clearly reading from a script and kept telling me how sorry he was. He then told me he would monitor my connection and call me back the following day at 6PM. It turns out this man was lying to me, as nobody has called me back since.

Tomorrow I have another technician coming to my house in the afternoon. I fully expect that this man will also fail to resolve the problem as nobody I have spoken to at Virgin knows what is causing this, they keep claiming there are no known faults on the line.

This is absolutely unacceptable and I will be closing my account as soon as possible, this is without a doubt the worst internet service I have ever had in my life.

Do yourself a favour and please, please take this advice: STAY AWAY FROM VIRGIN MEDIA.

Thanks

I have been with VM for a long time now, from the early days of dial-up to an ADSL broadband connection now. The serice has been pretty good and the download speed varied between 6.5 - 7 Mbs.

What has kept me with VM up till now was their good will rebate of £10 per month. So I had been paying £12.40 (£22.40 - £10 rebate) per month for 40Gb download allowance, plus anytime phone calls, which I was more than happy with.
I was recently informed that the rebate scheme has now come to an end, which meant that I was going to have pay the full £22.40 for my package, so I'm now starting to look elsewhere.

Other than that I have had no real problems with VM. If they are able to re-instate the £10 rebate, I'll be staying with them for the forseeable future.

I have been with a number of ADSL providers in the past and i just wanted to get faster speeds as 10Mb just to me wasn't enough.

I didn't really want to go with Virgin Media in the first place as they have to fit a new line to my property and have heard the stories but alas i forsaken that and took the plunge in Jan 2013 and i can honestly say so far the service has been great.

I haven't had the need to ring up customer services over issues as of yet since installation so cannot comment over any issues with them as of yet but so far its been pretty spot on with me getting a more or less steady stream at 104Mb which does fluctuate but its still between 85-104Mb at any one time.

Their Traffic Management is ideal for me and i can work around it, i just cannot see why people other than really heavy users would moan about it, i consider myself as a heavy user and so did the agent i spoke to while ordering my broadband stated when i told them how much data i use.

All in all at the moment i cannot fault them. Install went through smoothly and services remain steady and strong!