ISP Reviews by Taunton81

Had a mailshot from Jurassic Fibre a few weeks back to say my area was now live and accepting orders.

I filled in the online form and had a call back from them a hour or so later. The sales person was very helpful and went out of their way to sort the order. I requested a static IP but was told that wasn't available on residential packages. I said that was kinda a deal breaker. He said to leave it with him and he would contact me back the following day. He did, and he had managed to speak with management at they would start offering Static IPs on their residential packages and I was to be the first.

A couple of engineers visited a few days later to carry out the install survey and I was told more work was required as it was underground ducts rather than over head wires. I thought it would be a nightmare, however just over a week later the issue had been rectified without any fuss.

Install date was yesterday. The two engineers were very polite and explained the whole process and made sure I was happy with where everything was getting installed.

Now connected and getting the advertised speeds. Initially I was on the 150/30 package, however after a phone call they switched me over to the 450/100 package instantly! Like to see Openreach do that! ;)

Very happy customer! Thanks Jurassic Fibre!

Joined Zen last month after being with Plusnet. So far very impressed. The service was activated in just 3 days, quicker than the original date they gave me.
Really like the Fritz router that they have supplied. Very feature rich including things such as being a DECT base station allowing VoIP calls. Far better than the one that Plusnet provided.
In addition I like the fact it’s only a 12 month contract and they won’t increase the prices after the initial contract unlike other ISPs.

I had previously had an FTTC connection with AAISP which I couldn’t fault. End of last year I moved property and FTTC wasn’t available at the new location, only ADSL. I decided to try Plusnet as I couldn’t justify the high price that AAISP charge for ADSL.

I was really surprised how good the Plusnet service was. They supplied with their own ADSL router, which I have to say was awful. Poor WiFi and dropped connections. I changed it over to my own Netgear Nighthawk router and it was immediately syncing 1Mbps after and the connection was rock solid.

A few months later FTTC became available. I decided to upgrade to the 40/10 service, I didn’t need the 80/20. Plusnet upgrade system online wasn’t great, and got rid of the promotion I had on the account. I contacted them on Twitter and they called me back, arranged the upgrade and kept the promotion offering.

Getting really good speeds, no slow downs at peak times, and excellent value for money.