XILO

Being in rural area and a on a non unbundled exchange can make broadband a challenge. I moved to Xilo in April from virgin media adsl.

The transition was seamless, with no down time during the switch. Getting consistent speeds of nearly 7meg 24/7, something I have never achieved before.

I have never needed to call customer support or raise a ticket, so I’m not in a position to comment on the support, but I guess the fact that I have never needed to make contact speaks volumes for quality of service I’m getting.
So pleased I switched, if you’re looking for fuss free broadband that really is set and forget then look no further.

I was with BT before these guys, had heavy port throtling and usage restrictions during peak hours, also because of ip profiling only obtained about 3.5mb.

Since moving I now get 5mb on their C&W LLU product, very impressed, transition over was smooth, keeping me well informed along the way.

Don't know whether Robb is reviewing a different ISP as from my dealings with these guys, they really do look after you if there are any issues (had to contact them once as internet died, turned out to be a hit fibre optics on C&W's end). They informed me and told me to check the status page which is updated with such information quickly

All round great ISP only ever been with BT before these, but in comparison I am very please with their support and service.

Top marks all round.

Seamless transfer accross from ADSL 24 No more dropouts and speed is constant and stable.
Kept informed all the way

Customer service is limited to office hours of 9-5 via phone, the time when most of us are busy at work.

Outside of these hour you have to email them, which is ridiculous as you normally only need to contact your customer service when there is an issue with your internet..... Well thought out that was!

Often found that our service went through periodic stoppages, had to pay to join up in the first place, then you have to pay over £20 to LEAVE the service because of their terrible service!

They refused to offer me a MAC code until I told them who I was going to!

All in all, terrible service.

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Edit : At the request of ISPReview Editor-In-Chief, I have agreed to come back and correct the telephone support service which I incorrectly stated was 9-5, Infact the operating times for their telephone support service is only at 10-5.

Since writing the above review, Xilo's employee, Matt, has complained to ISPreview, offering incorrect information, giving out fake information about recent customers that left, and actually mistaking one customer for myself. I have shown screen shots to ISP review to back up my review and hence my review has been accepted as legit.

This experience just further shows how poor the customer service is, and Matt + Co need to accept negative comments as well as compliments and stop acting childish.

Excellent in every way-
Fast Setup
Fast Internet
Excellent Reliability

Moved over from BT and it's like the jump from Dial-Up internet to broadband again!

Cannot fault this company and highly recommend it to anyone considering moving ISPs.