By: MarkJ - 3 March, 2010 (10:06 AM) - Score: 6282 - Fixed Line Broadband

Broadband provider Zen Internet has been awarded its 9th Which? Best Buy for Broadband award, topping the satisfaction tables for the 5th year running. Which? has also revealed that Zen is currently the only ISP to be awarded the Best Buy broadband provider status.


Which? awarded Zen five stars for customer service, support and connection reliability. None of the other ISP’s tested scored this high within these categories.


Zen is also highly rated by readers of ISPreview.co.uk and has a long history of quality, despite being somewhat more expensive than many of its rivals. At the time of writing we could not find a copy of how all the other ISPs faired, though we hope to publish a basic summary soon.

UPDATE - 3:39pm

As promised, here's a copy of the 2010 Customer Satisfaction ratings:

(Customer Satisfaction) - ISP Name
(89%) - Zen Internet .
(77%) - O2 .
(76%) - Utility Warehouse .
(73%) - Be Broadband .
(70%) - GreenBee .
(63%) - Eclipse Internet .
(63%) - PlusNet .
(60%) - PostOffice .
(60%) - UKOnline .
(56%) - Madasafish .
(56%) - Sky Broadband .
(53%) - Nildram .
(52%) - Virgin Media .
(50%) - Demon Internet .
(49%) - Freedom2Surf .
(48%) - TalkTalk .
(46%) - BT .
(44%) - Tesco .
(39%) - Supanet .
(37%) - Karoo .
(36%) - Pipex .
(32%) - Orange .
(31%) - AOL UK .

It's interesting that the list includes Pipex but not its parent Tiscali, both of which have recently also been consumed by TalkTalk . No surprise to see Be Broadband and O2 up there, though sadly some other quality providers like IDNet appear to have been ignored.