Home » UK ISP News Archive » Monthly Archives: December 2024 (122 Posts Found)

ISP News Archives for December 2024

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Ofcom UK Propose to Cut Mobile Licence Fees for 900MHz and 1800MHz by GBP40m

13th Dec 2024 (7 Comments)

The UK telecoms regulator has today proposed, following evidence submitted by BT (EE), to reduce the total amount paid by the mobile network operators to use the 900MHz, 1800MHz and 2100MHz radio spectrum bands – used to support 2G, 3G and 4G mobile (mobile broadband) services – by around £40m per year.

Hyperoptic Fined £50k in London for Unsafe Fibre Broadband Build UPDATE

13th Dec 2024 (7 Comments)

Gigabit broadband ISP Hyperoptic, which has built a full fibre broadband (FTTP / B) network to cover “more than” 1.73 million UK homes in parts of 64 towns and cities (mostly MDUs), has been fined £50,000 by the Westminster Magistrates Court in London after they were found to have carried out unsafe street works.

Zen Internet UK Finally Launch 1.6Gbps FTTP Broadband via Openreach

13th Dec 2024 (28 Comments)

Rochdale-based UK ISP Zen Internet appears to have finally started to make their new Openreach powered 1.6Gbps broadband package available to retail customers, which follows some months after they made the new tier available at wholesale to other partners (here). But there’s still no sign of any 2Gbps packages on the CityFibre side of their network.

Streetwave Make Maps of UK Mobile Coverage and Performance Available

13th Dec 2024 (4 Comments)

Network analyst firm Streetwave, which is currently conducting various UK surveys to study the coverage and speed of 4G and 5G mobile (broadband) networks across the UK using bin lorries and private vehicles, appears to have responded to some of ISPreview’s suggestions by making interactive visual maps of their findings available for free to the public.

Major Yayzi Network Migration Triggers Super Slow UK Broadband UPDATE2

12th Dec 2024 (23 Comments)

Internet provider Yayzi Broadband has been causing a spot of bother for quite a few of their customers this week after their plan to roll-out an “incredible network upgrade” resulted in a protracted period of service disruption as users were migrated, which saw broadband speeds plummet to single digits (Mbps), as well as other connectivity problems.

ISP Zen Internet Warn UK Businesses Unprepared for Phone Switch-off

12th Dec 2024 (4 Comments)

A new survey conducted by broadband ISP Zen Internet claims to have revealed that UK businesses are still “alarmingly unprepared” for the transition to IP-based digital phone (VoIP etc.) services. This is occurring with the phased shutdown of the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN).

Alncom Teach Kids in Northumberland How to Build FTTP Broadband

12th Dec 2024 (3 Comments)

Rural broadband ISP Alncom has today informed ISPreview that they’ve completed the roll-out of a new FTTP broadband network to the rural villages of Craster and Embleton (inc. surrounding areas) in Northumberland (England), covering 1,057 properties. But as part of that they’ve also been teaching local school children how to build the network.

Swansea Bay City Deal Completes Half of its Full Fibre Infrastructure Build

12th Dec 2024 (0 Comments)

The Swansea Bay City Region project has announced that it’s successfully completed 50% of its Full Fibre Infrastructure Build project with BT. This forms part of the related ‘Swansea Bay City Deal’s Digital Infrastructure Programme’ and is helping to upgrade key public sector sites with “future proofed” broadband connectivity.

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Ofcom Report 506,000 UK Homes Now Take Social Broadband Tariffs

12th Dec 2024 (0 Comments)

The UK telecoms regulator has today published their annual 2024 Pricing Trends Report, which among other things confirms that the take-up of cheaper social broadband ISP and mobile tariffs for those on state benefits has jumped to 506,000 customers in June 2024 (up from 380,000 in Sept 2023). But that’s still just 9.6% of eligible households (e.g. those on Universal Credit).

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CityFibre’s Project Gigabit Broadband Network in Suffolk UK Goes Live

12th Dec 2024 (4 Comments)

CityFibre has today announced that the first customers have gone live on their new full fibre (FTTP) broadband ISP network in Suffolk (England), which is being built as part of their £100m state aid supported Project Gigabit contract (Lot 2) – this aims to reach more than 79,500 extra homes and businesses across hard-to-reach rural areas of the county.

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Virgin Media and Nexfibre Expand FTTP to 5,000 Homes in Whitby

12th Dec 2024 (1 Comment)

Broadband operator nexfibre, which shares some of their parentage with retail UK ISP partner Virgin Media (O2), has today confirmed that they’ve made their 2Gbps speed Fibre-to-the-Premises (FTTP / XGS-PON) broadband network available to more than 5,000 additional homes in Whitby (North Yorkshire, England).

Scotland Tenders for £40.7m Gigabit Broadband Rollout in Orkney and Shetland

12th Dec 2024 (4 Comments)

ISPreview has spotted that the Scottish Government (SG) yesterday issued a contract notice for the Orkney & Shetland (Lot 6 – Scotland) deployment under the UK’s £5bn Project Gigabit broadband roll-out scheme, which is expected to expand full fibre (FTTP) connectivity to an estimated 13,550 premises in hard-to-reach (rural) parts of the remote Northern Isles.

Opensignal Reveal Impact of 3G Shut Down by EE, Three UK and Vodafone

12th Dec 2024 (20 Comments)

Internet benchmarking firm Opensignal has used their crowdsource data, which is collected via users of their benchmarking apps and services, to reveal a bit more information about how the recent 3G mobile switch-off on EE (BT), Three UK (ongoing) and Vodafone has impacted the availability of their remaining 2G, 4G and 5G based mobile / broadband services.

BT and EE Aimee AI System on Smartphone PR 121224

BT Claim to be Enhancing UK Customer Support via AI Tech and Chatbots

12th Dec 2024 (15 Comments)

Broadband and telecoms giant BT Group has today highlighted how they’re using AI (Artificial Intelligence) based systems to “significantly” enhance the customer experience and streamline support processes across the Group. For example, EE’s (mobile) new virtual assistant, Aimee, now handles up to 60,000 customer conversations per week.

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Communications Ombudsman Reports Q3 2024 Rise in UK Telecoms Complaints UPDATE

12th Dec 2024 (0 Comments)

The Communications Ombudsman, which is one of Ofcom’s two approved Alternative Dispute Resolution (ADR) providers for UK consumers of broadband ISPs, mobile and landline phone providers, has released its complaints data Q3 2024 and reported a 29% increase compared to the same period in 2023.

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Openreach to Withdraw Some Legacy UK FTTP and FTTC Broadband Speed Tiers UPDATE

11th Dec 2024 (19 Comments)

Prices aren’t the only thing changing at Openreach (BT) today. The national UK network operator has also revealed that it will be withdrawing some of the “legacy” speed tiers on their Fibre-to-the-Cabinet (FTTC) and Fibre-to-the-Premises (FTTP + FTTP on Demand) based broadband products for ISPs and their customers.

Openreach Reveal Annual 2024 UK Broadband and Ethernet Price Rises for ISPs

11th Dec 2024 (2 Comments)

Network access provider Openreach (BT) has today started to unveil their usual round of annual (2024) price increases across their wholesale broadband and Ethernet products for UK ISPs, which touches on everything from full fibre (FTTP) lines to hybrid fibre (FTTC / SOGEA), Cablelinks and Ethernet, among other products.