TalkTalk Reviews

I have now been with Talktalk for several years, joining them at the time when they were trying to rid themselves of their awful reputation. I am now into my third 18 month contract. The price is good. My FTTC connection has been pretty good and reliable - until last autumn when I started having problems.
It is not easy to get them to fix an intermittent problem and their overseas call centres are really quite hopeless.
But on the plus side they do have a good community support site and the talktalk staff who moderate this are really helpful.
The modem router they supply is quite good too - although not without its faults.
I am 500m from the cabinet and get 38mb/s reliably

Overall good service so far, I came over from BT. Good consitent speeds and great value broadband.

And a note for the previous reviewer next time you want to move provider, don't tell them you them want to cancel straight away. Place a take over with your new provider first, if you request to cancel they will put a cease on the line, makes sense. Not really the exisiting providers fault.

These people are unbelievably incompetent and arrogant. After we cancelled our contract with them, within the cooling-off period, they put a "cease" on the line they hadn't even connected to us for the next three weeks, preventing our new provider from taking it over. They refused to remove this and when I complained they told me to contact our previous provider, which we do not have as we just moved into this flat. I am disgusted with the appalling level of service provided by this company and wouldn't recommend them to anyone, even if they paid me. it looks like I am going to have to pay to have a new line installed and then make a claim against them for their unreasonable behaviour through CISAS. They are a nightmare.

I dont know why it took me so long. After 25 years I am leaving due to their abysmal customer service and broadband which is much slower than I am paying for. Even though I have already left Talktalk still insists on one months notice and I am not happy with that since I was not getting the service as described and not compensated. Right now I am still paying them and using my new suppliers service. You are currently unable to speak to customer services as they have obviously reduced their support team. Why? You also cannot communicate via their chat app as it fails, and I would have quit much sooner if I could have. Finally I had to put in a formal complaint before anyone responded. Too little too late.

Just spent 70 minutes and was cut off after being told I was due compensation. As I said rubbish!

After an initial bad start to broadband in our new home with Three, I was even more vigilant to check reviews.

I was reluctant but decided to try TalkTalk. I found a deal via uSwitch and they were happy to match the deal but give me extra off to total £19.99/month for 73mb broadband. This made me wary but they had their "30 speed promise" (effectively an extended cooling-off period) so I thought, why not?

It took near on 3 weeks to get activated (mainly due to OpenReach's lead time from Corona so don't be put off) but when the day come, the line was active and usable with no downtime and I was sent the router well in advance.

In terms of speed, my router syncs at 61 and I get an actual download of 55 - 58 so they're meeting the minimum I was told (equates to about 6.5 - 7.5MB/s).

As for the router, you get something fairly standard. Dual-band AC, 4 gig. ports etc etc. The UI isn't the most user friendly but allows for DNS server change(s) at a router level which is a big bonus - especially if you use something like PiHole. You do have the ability to use your own which I plan to do so.

For £19.99 i'm fairly happy.

63mbps. What's not to like ?
No outages in my 18 months with Talktalk. No significant speed drops at all.
Renegotiated further 18 months at only £22.45 for their fastest service. Router is very good indeed and lives up to the independent Reviews I found online. Customer service is fair-enough in a world where all online and phone customer service is at best, only just about ok.Ill probably sign up again at the end of this vonyract

Pretty happy with talktalk, you can do most things online, so have mostly avoided their call centres, and I've got a fast connection (about 68Mbps). As usual remembering to recontract when your current contract expires will save you money, and you can get "new customer" deals without having to argue much.

WORSE PROVIDER EVER!!!!!! Do not switch !!!!! The worse customer service skills, not worth it , in the end I cancelled and would rather pay £7 a month more to have BT than deal with them!

I have been with TalkTalk for a while and had some issues with the service.
Mostly the speed and the customer service
This changed in February when I saw an offer to upgrade to fibre. For an extra £4 a month but a promise that I could leave within 30 days if I was still unhappy with the service
What a difference I am now getting 50 MBS where previously I was lucky to get no more than 6-7 MBS
And it’s unlimited
The customer service is still not great but the actual service is now very good

Very disappointing service. My broadband down for 4 days, and still not resolved. Have not been able to work for past 4 days. After 2 days they seem to blame openreach. So will have to wait for I dont know how many more days for it to be resolved. Very poor service.