Home » UK ISP News Archive » Monthly Archives: January 2020 (102 Posts Found)

ISP News Archives for January 2020

BT Bring 100% of Customer Service Calls Back to UK and Ireland

28th Jan 2020 (9 Comments)

UK ISP BT has today confirmed the completion of their long-running strategy to end the outsourcing of customer support, which previously resulted in related calls being answered in India and the Philippines. Instead 100% of such calls will now be answered in the UK and Ireland, which has completed a year ahead of schedule.

network cables and fiber optic closeup with keyboard background

A New Twist on Light to Boost Secure Quantum Fibre Optic Links

28th Jan 2020 (9 Comments)

A team of South African and Chinese scientists have figure out how to harness multiple quantum patterns of twisted light (from a laser) so that it can be sent across a conventional single mode fibre optic cable (these can usually only support one pattern), which wouldn’t ordinarily be possible without a custom made fibre.

People’s Fibre Set to Rollout FTTP Broadband in North Wales

28th Jan 2020 (6 Comments)

Feedback from readers has enabled us to confirm that the new UK full fibre ISP People’s Fibre, which has so far declined to say precisely where they intend to roll-out their new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband network, will begin one of their first deployments in North Wales.

Kier Secures Deal to Help Openreach Rollout Fibre Broadband

27th Jan 2020 (0 Comments)

Civil engineering firm Kier has today secured a new “multi-million pound” Openreach Network Services Agreement (ONSA), which is their first with the network operator. The deal will see them assisting the telecoms giant in deploying and maintaining both fibre optic and copper broadband services across Hampshire and Berkshire.

ISP Aquiss Discounts FTTP Broadband Packages for 3 Months

27th Jan 2020 (5 Comments)

UK ISP Aquiss has today moved to try and attract some attention from new customers by advertising their entry-level superfast Fibre-to-the-Premises (FTTP) broadband packages from as little as £5 per month, although the catch is that this price only lasts for the first 3 months. Free activation (saving £100) is also included.

Ultrafast Broadband ISP Glide Appoints Richard Jeffares as CTO

27th Jan 2020 (0 Comments)

UK ISP Glide (Glide Business, Glide Student, Glide Residential and Glide Shared Living), which has an ambition to cover 200,000 premises by the end of 2020 (mostly fibre optic), has appointed Richard Jeffares to be its new Group Chief Technology Officer (CTO) in order to help lead the provider forward.

Virgin Media UK to Extend Hub 4 Broadband Router Availability

27th Jan 2020 (40 Comments)

Credible sources have informed us that cable broadband ISP Virgin Media will soon start to expand the availability of their new HUB 4.0 (ARRIS TG3492LG-VMB) router outside of the new 1Gbps DOCSIS 3.1 areas, which we understand is intended to help tackle “hotspots” (i.e. areas where local lines are being heavily used).

Openreach Add 227 Rural UK Areas to FTTP Broadband Rollout UPDATE

26th Jan 2020 (107 Comments)

Network provider Openreach (BT) has announced that 227 new UK locations – 250,000 premises – are being added to the roll-out phase of their 1Gbps capable Fibre-to-the-Premises (FTTP) broadband ISP technology, which this time appears to focus on some of the “harder to reach” villages, market towns and rural areas.

Vodafone Created Most UK Complaints in Q3 2019 – Ofcom Study

24th Jan 2020 (9 Comments)

Ofcom has today published their latest Q3 2019 consumer complaints report, which reveals that UK ISP Vodafone attracted the most gripes for fixed line broadband, home phone and mobile (Pay Monthly) service. Meanwhile Virgin Media took the most flak their Pay TV service.

ISP BT UK to Honour Ultra Cheap Ultrafast Broadband Mistake

24th Jan 2020 (4 Comments)

BT has kindly agreed to honour the incredibly cheap FTTP and G.fast based “ultrafast broadband” (FTTP / G.fast) packages that were recently sold to a “small number of customers.” Unfortunately the packages had been incorrectly priced due to a “technical error” but those who benefited can still enjoy the savings.

Council Deal Helps Cityfibre’s Northampton Full Fibre Rollout

24th Jan 2020 (5 Comments)

The Northampton Borough Council (NCC) has reached a new master wayleave (access) and datacentre agreement that will help to boost Cityfibre’s on-going £40 million roll-out of a new 1Gbps capable Fibre-to-the-Home (FTTH) broadband network in the town, which is being supported by UK ISP partner Vodafone.

FTTH and Wireless Boom as World Fixed Broadband Subs Hit 1.112bn

24th Jan 2020 (2 Comments)

The latest report from Point Topic has revealed that global fixed broadband subscribers grew by 2.17% (23.6 million) in Q3 2019 to total 1.112 billion. During the past year copper (ADSL etc.) based lines fell by 7.7% while almost every other technology, particularly FTTH and fixed wireless connectivity, grew.

Giffgaff UK to Boost 4G Mobile Plans from 26th February 2020

23rd Jan 2020 (29 Comments)

Mobile operator giffgaff looks set to refresh several of their 4G mobile “goodybag” plans from 26th February 2020, which will see some data (mobile broadband) allowances being boosted and all of their tariffs – even the cheapest ones – gaining access to unlimited calls and texts. On the flip side, pay-as-you-go users will suffer a huge hike!

Virgin Media UK Build Full Fibre to 1200 Premises in Cramlington

23rd Jan 2020 (6 Comments)

UK ISP Virgin Media has today completed an extension of their new 1Gbps capable Fibre-to-the-Premises (FTTP) broadband and TV network to cover 1,200 premises in the Northumberland town of Cramlington, which is home to around 30,000 people and resides just 9 miles north of Newcastle upon Tyne.

Giffgaff and Tesco Mobile in Top 30 UK Customer Satisfaction Index

23rd Jan 2020 (7 Comments)

The latest biannual UK Customer Satisfaction Index from the Institute of Customer Service, which reveals the top 50 organisations for customer service, finds that the only two telecoms companies to have made it into the top table – mobile operators giffgaff and Tesco Mobile – have improved their ranking.

Ofcom UK Set Final Fairness Framework to Tackle Unfair Practices

23rd Jan 2020 (1 Comment)

Ofcom has published their final Fairness Framework (guidelines) for UK providers of mobile, home phone, pay TV and fixed broadband ISPs, which have been designed to show consumers how the regulator will in future assess whether such providers, and the way they treat their customers, is fair (pricing, transparency, support etc.).

ISP Airband Make Ultrafast Broadband Progress in Shropshire

23rd Jan 2020 (16 Comments)

Fixed wireless and UK full fibre (FTTP) ISP Airband has made progress on their £11.2m Connecting Shropshire contract, which has so far expanded the reach of “superfast broadband” (30Mbps+) connectivity to 10,500 premises in the county and they now aim to deploy “ultrafast” (100Mbps) speeds to a further 2,200 premises.