ISP News Archives for February 10, 2014

Don’t blame the hybrid fibre upgrade. The Managing Director (Service Management) of BTOpenreach, Warren Buckley, has apologise to residents of Binfield Heath in Oxfordshire, which last year raised £60k to help roll-out a superfast broadband (FTTC) service in the area (here), following an up to 6 week long broadband and phone outage.

The £24.6m Connecting Shropshire project in England has revealed a new list of 25 telephone exchange areas that will benefit from an upgrade to BT’s “fibre broadband” (FTTC/P) network, which should be expanded to reach 93% of local premises by the end of Spring 2016 (excluding the separate Telford & Wrekin).

Everybody has a right to complain to their supplier when something goes wrong but a new Consumer Action Monitor report from Alternative Dispute Resolution (ADR) provider, Ombudsman Services, claims that 40 million complaints (all sectors) went unaddressed because many people chose to “suffer in silence“.

The state aid supported £9.6m Northernlincs Broadband project has named the first communities to benefit from the roll-out of BT’s “high-speed fibre broadband” (FTTC/P) network, which aims to cover 92% of North and North East Lincolnshire in East England by spring 2015.

Competition concerns with the Broadband Delivery UK project have again been raised after BT’s Programme Manager for the £94m Connecting Devon and Somerset scheme in England, Laurent Boon, rejected a call for the parish of Upottery to receive a “fibre broadband” upgrade, which it said would cost the equivalent of £2,000 per property.

Communications provider EE will today remove the £50 connection fee from their superfast “Unlimited Fibre Broadband” (FTTC) packages, which offer speeds of up to 76Mbps and currently also benefit from a 3 months half price discount.