Home » UK ISP News Archive » Monthly Archives: July 2019 (134 Posts Found)

ISP News Archives for July 2019

ISP Vodafone UK Adds Amazon Echo Plus to Broadband Packages

12th Jul 2019 (2 Comments)

New customers looking to take one of Vodafone’s fixed line FTTC based superfast broadband and phone packages are, until 13th August 2019, also being offered an included Amazon Echo Plus smart speaker (retails at up to £139.99). On top of that the ISP has also slightly reduced their monthly price on the 35Mbps plan.

Giffgaff and Tesco Mobile in Top 50 UK Customer Satisfaction Index

12th Jul 2019 (3 Comments)

The Institute of Customer Service has published its latest UK Customer Satisfaction Index, which lists the top 50 organisations for customer service.. obviously. Overall only two telecoms providers (mobile, broadband ISP and phone) made the grade – mobile operator giffgaff (ranked 19th) and Tesco Mobile (ranked 49th).

Ofcom UK Tweak Makes In-Car Mobile Signal Boosters More Useful UPDATE

12th Jul 2019 (5 Comments)

The UK telecoms regulator, Ofcom, has today proposed to make a “slight change” to the technical parameters allowed for licence exempt use of in-vehicle low gain mobile phone repeaters (aka – signal boosters / signal enhancers), which in theory could help to improve mobile reception inside vehicles.

The Top UK Consumer Reasons for Not Switching Broadband ISP

12th Jul 2019 (19 Comments)

Consumer magazine Which? has published the results of a new survey, which asked over 8,000 UK respondents about their broadband ISP switching habits. Overall a third said they were considering a change of provider but nearly half have NEVER switched and here are the top reasons why.

Winners of the 2019 ISPA UK ISP Internet Industry Awards Revealed

12th Jul 2019 (7 Comments)

The UK Internet Service Providers Association (ISPA) last night confirmed the winners of their 21st annual 2019 internet industry awards, which among other categories saw Hull provider KCOM scoop the win for “Best Consumer ISP” and altnet FTTH provider TrueSpeed come out top as the “Best Rural Broadband” ISP.

My Fibre Limited Moots FTTH Broadband Network for Rural Wales

11th Jul 2019 (8 Comments)

Dorset-based My Fibre Limited, which describes itself as a “mechanical or industrial engineering” company that runs some Dark Fibre networks, has proposed to extend their network and may build an ultrafast Fibre-to-the-Home (FTTH) broadband ISP service for a rural community in mid-Wales.

Cambridge Opens Over 100km of Duct to Full Fibre Broadband ISPs

11th Jul 2019 (0 Comments)

The University of Cambridge and Cambridgeshire County Council have joined forces to launch a new company called Light Blue Fibre, which will essentially open up access to over 100km of ducting and wholesale Dark Fibre for use by UK broadband ISPs that want to deploy Gigabit capable “full fibre” networks in Cambridge.

£900K Boost for South Gloucestershire’s Superfast Broadband Rollout

11th Jul 2019 (4 Comments)

The South Gloucestershire Council in England, which is currently working with Openreach (BT) to extend a FTTC/P based “superfast broadband” (24Mbps+) network to nearly universal coverage (currently over 97%), has secured another £900,000 from the EU and UK Government’s to reach an extra 100 rural businesses.

BT Ponder More Cost and Dividend Cuts to Fuel FTTP Broadband Rollout

11th Jul 2019 (40 Comments)

BT’s top brass has this week warned investors that they may have to reduce capital expenditure, cut costs, borrow more and reduce their dividend in order to fund the planned rollout of Gigabit capable Fibre-to-the-Premises (FTTP) broadband ISP technology, which aims to reach 15 million UK premises by around 2025.

Mobile Firm giffgaff Accused of Providing Inaccurate Info. to Ofcom

10th Jul 2019 (4 Comments)

Mobile operator giffgaff (O2 MVNO) is facing a new challenge after Ofcom said they found “reasonable grounds for believing” that the UK firm may have provided “inaccurate information” in response to two requests, which were sent during the course of a probe into allegedly “inaccurate” billing.

Ofcom Investigate “Extraordinary” Billing Accuracy Failure at O2 UK

10th Jul 2019 (1 Comment)

The telecoms regulator has opened an investigation into mobile operator O2 and its compliance with their billing rules (General Condition 3.2), which requires providers to ensure that their charges are accurate and represent the services received by the customer. Apparently they’ve suffered an “Extraordinary Performance Failure.”

Ofcom Probe EE and Sky Mobile for Possible Breaches of Net Neutrality

10th Jul 2019 (12 Comments)

Ofcom UK has today said that they’re currently probing two zero rated services from EE (‘Music and Video Passes’) and Sky Mobile (‘Sky Watch’) over possible breaches of the EU’s rules for protecting Net Neutrality (i.e. there must be no serious blocking or slowing of access to legal websites or internet services).

UK ISP Aquiss Offer FREE FTTP Superfast Home Broadband Setup

10th Jul 2019 (4 Comments)

Shropshire-based ISP Aquiss has introduced free setup (normally £100) on their Fibre-to-the-Premises (FTTP) based unlimited “superfast broadband” packages during July 2019, which is on top of their existing 50% discount on monthly rental for the first three months of service.

BitStreme ISP Brings 1Gbps Fibre and Wireless to Bedfordshire UK

10th Jul 2019 (0 Comments)

UK ISP BitStreme (BitBahn.io) has today announced that they’ve launched their new 1Gbps capable hybrid fibre optic and Microwave wireless broadband network to cover three locations around Bedfordshire, which will very soon be followed by additional areas in Essex and Kent.

Shell Energy Slash UK FTTC Broadband and Phone Prices for Summer

10th Jul 2019 (4 Comments)

Energy supplier and UK ISP Shell Energy (formerly First Utility) has heavily discounted their broadband and phone packages for new subscribers, which for example cuts the price of their top 63Mbps (average speed) package from £34.99 to £26.99 per month for the first 18 months of service.

ISPA Pulls UK Internet Villain Category Over Mozilla DoH Fallout

10th Jul 2019 (10 Comments)

One embarrassment too many. The UK Internet Service Providers Association (ISPA) has, at the 11th hour, decided to scrap the “Internet Villain” category from their annual industry awards event, which came after a global backlash over their decision to nominate Mozilla due to their DNS-over-HTTPS (DoH) push.

ASA Ban TalkTalk UK ISP Adverts for Misleading Better WiFi Claims

10th Jul 2019 (15 Comments)

Budget ISP TalkTalk has become the third broadband provider this year to have several adverts banned by the Advertising Standards Authority (ASA) over misleading claims about the WiFi performance of their bundled router hardware, which occurred after a complaint by BT prompted the watchdog to investigate.