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Virgin Media Business UK Launch 350Mbps VOOM “Fibre” Broadband Service

Thursday, April 20th, 2017 (10:30 am) by Mark Jackson (Score 3,728)
Virgin Media 2014 UK Logo

Hybrid fibre cable operator Virgin Media Business has this morning moved to top their consumer division’s recently launched 300Mbps home broadband package (here) by introducing a new “VOOM Fibre” product, which offers a top download speed of 350Mbps (20Mbps upload) to SMEs.

Regular readers will know that we’ve been predicting the introduction of a 350Mbps option for small and medium sized business connections for awhile. The operator was also the first of the two divisions to launch a 300Mbps service, which occurred over a year before (here) they did the same for residential customers via Virgin Media last month.

According to VMB, the new package will become available to new and existing business customers from 2nd May 2017. The introduction is being accompanied by a package revamp that will supply businesses with a choice of three price plans and upload speeds, with a number of bolt-ons and discounts on additional services to help them tailor the product to their specific business needs.

Prices start from £30 +vat per month, with two additional options priced at £40 and then £55 per month.

VOOM Fibre specs

  Option 1 Option 2 Option 3
Download 350Mbps 350Mbps 350Mbps
Upload 7Mbps 15Mbps 20Mbps
Monthly download limit No No No
Contract 24 months 24 months 24 months
Bolt-ons available No Yes Yes
Buying options Online only Online + phone Online + phone
Cost £30/month £40/month £55/month
Voom Fibre + Landline bundle £45/month £50/month £65/month

It’s important to distinguish this new range of SME focused packages from VMB’s other leased line and big business / corporate focused products, which can already deliver much faster speeds.

Peter Kelly, Managing Director of VMB, said:

“We have for many years now been the champions of small business, in particular entrepreneurs, through both our VOOM Competition platform and our Pioneers Community. With the launch of Voom Fibre we want to unleash every small business by providing the digital backbone they need for their business.

For UK small business to thrive in this evolving digital economy they should have the technical ability and capacity in place so they can focus on development and growth, we are removing a barrier and enabling them to fulfil their digital potential – offering them all the speed they need to achieve success.”

Today we are putting a huge challenge to the market to do better. Our standard speed is now more than four times faster than our competitors’ fastest broadband product and we encourage them to match us to enable and benefit small businesses and the UK economy.”

VMB’s SME customers can also expect to benefit from superior traffic prioritisation vs domestic customers, as well as a static IP address (if requested) and some other things.

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50 Responses
  1. Optimist

    Still no IPv6 though…

    • alex

      @Optimist wow, really?, seems VM is still behind with the times

    • Vince

      No IPv6, no multiple static IPs, no full 1500 byte MTU especially when you have a static, no routed subnets, and still no better upload, 350 meg down and not even 10% of that up still on the top package. Sigh.

    • Robert

      Many still do not have FULL and universal IPv6 including BT.

      As for Static IP addresses they do do multiples…
      http://www.virginmediabusiness.co.uk/help/s/article/ka6b00000004ND2AAM/Super-Hub-Configuring-Static-IP
      “We can supply static IP addressing but this can only be provided if requested at the time of ordering. The available options are 1 address, 5 addresses or 13 usable public IP addresses.”
      1500 MTU is all but a thing of the past On FTTC you should be using 1492 bytes. As to speeds i fail to see how 20Mb upload is a bad thing in any regard.

    • Vince

      @Robert

      You don’t get 1492 MTU either – if you have a Static IP with VMB you get 1400. And yes, whilst I realise it says you can have more than one static, that’s only true of the 50 meg service. None of the faster tiers currently support any more than a single Static IP, which is in practice delivered as a GRE tunnel, leaving you with a 1400 byte MTU.

    • Robert

      1492 is the default for any PPPoE based service which includes FTTC (you can get higher with tweaking things but thats the default). PPPoA is 1500 by default. PPPoA is not used for FTTC thats typically for ADSL.

      The MTU has nothing to do with IP addressing, sites you visit on the internet often use an MTU less than 1500, so its a total irrelevance. Visiting a site with an MTU of 1412 will not perform better of an 1500 MTU connection of a worse on a 1492 MTU. The max MTU you can use is dependant on the destination you are visiting.

      All i repeat ALL VM BUSINESS products allow more than 1 static IP. When you join for no extra you can choose to have a single static IP or dynamic, for extra you can have more Static Addresses, this is easily confirmed if you go through the ordering pages.
      http://www.virginmediabusiness.co.uk/help/s/articlelist/Order_Installation
      Explains all the order options for any business product.

    • Clive

      They have had static routed subnet options in trial for many months now. I have been using a static block of 5 usable addresses since last year on the 200 Mb/s service, and have found it very reliable for that time.

      I have an upgrade order in for the 350 Mb/s service due to go live in May, and have confirmation that the multiple routed subnet options launch on 2nd May with the 350 Mb/s service.

  2. CarlT

    Have they announced prioritisation over residential customers officially?

    That’s not been the case so far.

  3. New_Londoner

    The Achilles Heel seems to be upload speeds, which matter more to many businesses than ever faster download speeds.

    • GNewton

      I agree. Just wondering what made you change your mind on this? If I remember it correctly you used to think differently about the importance of upload speeds in the past.

    • CarlT

      Looking at it not so much. They will only few selling 350Mb. The pricing is competitive basing it on the equivalent upload speeds on FTTC.

      I guess we have to remember what VM compete with: rate adaptive, ‘up to’ 76Mb downstream, 19.5Mb upstream FTTC with median download sync speeds for those taking the 80/20 sync package of around 60Mb down and upload sync in the mid-high teens.

    • CarlT

      ‘will only be selling’ even.

      I have a sneaking suspicion that upload speeds will be rising in the not too distant. VM plan on matching and exceeding G.fast for upload speeds when it is in full commercial deployment rather than pilot.

      They just beat it on downloads. So much for Openreach ultrafast NGA 2.

    • Robert

      Yes enough of the 20Mb uploads like Infinity 3 is 220/20, Infinity 4 is 300/20.

    • CarlT

      Uploads will indeed be going up this year; not going into specifics beyond that they will be higher than anything in BT’s current Infinity or Openreach’s FoD list.

      Faster than FoD available to half the UK for about 1/5th the monthly fee with no 4-figure install. Can’t be too bad.

    • Robert

      Makes you wonder why BT call any so called new development Next Gen Access (NGA)

    • CarlT

      Isn’t hard to consider something compared to what they have now as next generation. They are a long way behind the state of the art, indeed they have ensured G.fast has been extended to accommodate their reluctance to invest in deeper fibre.

    • Matt

      Aye Aye, I want to see Virgin do some upgrades to the upstream side of their network…

      Still stuck in 16QAM channels round here, would be nice to see the 64QAM, however I think a much higher modulation is required to see a future.

      I assume Virgins reserving such things for Docsis 3.1…. all I know is as a VIVID 200 customer I would expect to see a 50Mb upstream configuration and a whole lot more allowance on the traffic management policy, or at least a new trigger policy, seems to attack every connection these days, used to be a rare occurance and would literally only arise after a week or so of abuse to the policy.

      Anyway, before anyone bites my head of about my 50Mb quote above, BT Wholesale also need to follow suit on there FTTP products.

  4. Chaoss

    I find Virgin Media to be such an awful service, I’ve had both their business and home packages and every single time there was ‘unexpected’ downtime at least 2 – 3 times a week for multiple hours, awful upload speeds and download speeds would range between their advertised speeds down to dialup speeds, it’s not a service that’s ideal for any sort of business or serious usage. Maybe I’d reccomend the cheaper packages to a family with no heavy users but other than that it’s pretty useless without a backup line.

    • Chris P

      Services priced according to the providers limitations?

    • CarlT

      Given the stated, and evidenced, uptime customers experience you clearly have an issue that needs resolving and is not normal

    • Clive

      That hasn’t been my experience. I have the 200 Mb/s business service right now, with 5 usable static IP addresses (part of a trial, but I gather due to launch fully in May). The service has been rock solid with no downtime at all outside those windows where I have been notified in advance of local network upgrades etc.

    • ian

      mine was awful too, i recieved 1% of advertised speeds

  5. Darren

    VOOM*

    *Accept at peak times, despite screwing residential customers via prioritisation.

    • CarlT

      This won’t get released in the areas with problems, those stuck on 12 channels pending hubsite upgrade.

      Almost everywhere else is fine.

    • Kevin

      On 200M package, get 190M to 220M down, 12M up consistently day, evening, weekend. No apparent slow down during peak hours.

      Pings around 18ms.

      I’m in Brighton.

    • Chris P

      @ kevin,

      good for you. Other customers don’t have the same positive experience.

    • ultraspeedy

      Exactly the same experience as you Kevin, full speed any time, day or night. No slowdowns at all. The only areas as Carl has already alluded to that have any issue are those with lower amounts of channels enabled which are getting fewer and fewer.

      Could not be happier myself. Had the service approaching 6 months, its 10 times quicker than FTTC was in my road. Engineer unlike some other organisations also wore disposable over-shoe/boot covers and did not trample mud through the house unlike some others organisations engineers (im not here to bash organisations like some though so will stop there).

    • Clive

      My area is fed from New Malden which this past week had an upgrade and have now gone from 12 downstream channels to 16 downstream, still with 2 up.

      I cannot tell if the two upstreams are now 64QAM or still 16QAM as the Hitron device doesn’t provide that info. However the performance has been a rock solid 195-205 Mb/s down and upstream a solid 12 Mb/s day, evening or night. This was even when still on 12 downstream channels.

      The VMB checker still shows only 200 Mb/s as the max speed in this area despite the change to 16 downstreams. Hopefully the move to 16 downstreams will soon release for sale a 300 Mb/s service here, as I assume that is the criteria?

    • Matt

      Please people, let’s not do this “mine works fine” rubbish every time a story about Virgin comes up…

      Some people have a genuine reason to be disappointed about there congestion issues when all they keep seeing in the public domain is news of others going faster and faster and them seeming not getting any help or attention paid to them.

      I’m not one of these people though despite rarely seeing speed issues I still notice many issues in routes to the outside world and do notice a fair bit of single thread slow down (not that it matters when it’s still well above 50mb)

      I know when we look at the number of customers vs. Those affected by congestion type problems it looks like a small issue but there’s always a small group of people in pretty much every area that suffer a little to a lot for some stretch of time, it’s just how the network works.

      The point of raising these issues to push for developments in the technolgies future to rid these old problems.

    • Ian

      ‘Please people, let’s not do this “mine works fine” rubbish every time a story about Virgin comes up…’

      Yes how dare people post what is the typical experience for the majority of neigh on 5 Million customers. Far better to read the same far more important “rubbish” from an elite special few with big gobs that have issues which 99.99999% people will never see and try to use that as a representation of how a service performs. In some heads that makes sense.

    • ian

      slow down shouldnt happen to anyone, even if its only 1% of users

      virgin are scum

      if the service has issues FINE, services have issues. the problem is when virgin reps tell their customers they can’t leave, even if theres a fault.

      No you have to pay full price, we’ve offered you a discount but we cant do it anymore and you cant leave until your contract is up, that’s fair right?

    • Robert

      “slow down shouldnt happen to anyone, even if its only 1% of users”

      Slow down happens to practically everyone at some point from every service, you only have to look at Ofcom reports to see peak and off peak speed differences.

  6. Kevin

    Matt, I posted a ‘mine works fine’ comment to counter the usual ‘Virgin are rubbish’ and ‘prepare to be disappointed’ posts that pop up on most new articles about VM. We should acknowledge that Virgin may have issues in some areas but this is the same for all large providers.

    • Matt

      Quote:
      We should acknowledge that Virgin may have issues in some areas but this is the same for all large providers.

      See, now I’m willing to dossagree with that statement, due to the fact that I’m sure that not ‘all’ large providers actually suffer the same as Virgin does, bareing in mind that most of the Large ISP’s connect customers using Openreach’s telephone network in the U.K.

      Now issues relating to broadband performance for their customers of are often only affecting an individuals or a few in a pair and this is generally due to a fault with a cable or another capability measure such as distance or age of cabling.

      Virgin however likes to brag this isn’t an issue for them and I agree it’s not 99.99% of the time, however Virgins main complaint by their customers is issues with speed and stability at busy periods of the day, these issues are nearly always confirmed as being a congestion related issue and awaiting upgrades or customer shuffling to relieve the utilisation.

      When this happens it’s generally a block or postcode of customers affected, in my opinion this is NOT good, however Virgin still presses ahead with its headline speed products latest being 300/350Mb/s because it’s catchy and is an easy marketing ploy that can be used against BT & Other Competion.

      I suffered with congestion in Virgins network for 3 years and 7 months before finally getting Openreach to dig up my drive and fit a phone line to my house…. it was the best switch I ever made, started off with 58Mb/s down and 18Mb/s up, this compared to the 0.03 – 50Mb/s I could get out of my Virgin Media 120Mb connection was beautiful.

      Now 50Mb/s might now sound bad, however that was only achievable between 3-5am, any other time of the day I was stuck under 15Mb and from 3:30pm to 2:30am I was down to between 0.03 – 2.8mb/s with odd burst too 5Mb.

      Now for over 3 years this went on, and. It was only after local newspapers and online broadband news sites wrote of this major issue that affected around 65% of a West Sussex town and some just beyond linked to the same network,

      when they finally did some upgrades and some much needed maintenance to clean up noisy connections around the network and damaged cabinets the areas performsnce immediately lifted, however it was soon apparent that those who never suffered so bad before where now starting too.

      As a Virgin customer once again ( due to no Openreach fibre services & sub 2mb dsl) I do find it scary that overnight or in the morning a re-sync of my connection could be resegmentation work by Virgin to alleviate stress down the road for customers but could have a really negative affect in my service.

      I’m now living back at home again, this area has had a very good performance record for some years due to a major performance issue back in the Telewest days that lead to a whole new Hub site and high capacity network being built and further future proofed by a Superfast programs injection of some cash.

      However there is now some areas on that network starting to show some degradation of connection quality and consistency and as mentioned above My connection has been subject to a couple of resegmentation changes, one which did have a very negative affect for 2 weeks before what look liked a reverse in changes.

      So at the end of the day, no I can’t say I’ve heard anybody ever saying that their non virgin connection is suffering from localised congestion, I would love to go back to DSL again…. not a choice at minute.

    • Ultraspeedy

      “Virgin however likes to brag this isn’t an issue for them and I agree it’s not 99.99% of the time, however Virgins main complaint by their customers is issues with speed and stability at busy periods of the day, these issues are nearly always confirmed as being a congestion related issue and awaiting upgrades or customer shuffling to relieve the utilisation.”

      Complaints claiming 2 – 3 outtages a week for multiple hours and dial up speeds are rubbish and do not reflect the experience of most including those with congestion.

      “When this happens it’s generally a block or postcode of customers affected”

      Quite what you mean by block of postcodes is a mystery considering just by my experience a single road can have as many as 3 different postcodes. I hope you are not trying to claim a “Block” of postcodes would cover an area such as the entire SE1 “block”.

      “Virgin still presses ahead with its headline speed products latest being 300/350Mb/s because it’s catchy and is an easy marketing ploy that can be used against BT & Other Competion.”

      You mean like BT that sell 76Mb but typically only delivers in the 50’s??

      “this compared to the 0.03 – 50Mb/s I could get out of my Virgin Media 120Mb connection”

      Clearly nothing to do with congestion and you had a fault, something you obviously did not complain enough or properly about if you had it for as you claim over 3 years.

      “As a Virgin customer once again ( due to no Openreach fibre services & sub 2mb dsl)…”

      If as you claim you had only 0.03Mb from Virgin at times then the 2Mb (or around 67 times quicker) would had been the sensible choice to take.

      “So at the end of the day, no I can’t say I’ve heard anybody ever saying that their non virgin connection is suffering from localised congestion”

      You best go visit some other ISPs forums then.

    • Matt

      @ultraspeedy – I believe you may have mis-read some of the information I posted above!

      First I would love for you to provide some links to customers complaints about congestion issues affecting whole streets and maybe even try compare them to the similar posts on Virgins forum.

      I should highlight that during the 3 years of issues with Virgin at my previous address I can assure you that I did more than the average customer with regards to complaints, I have a whole folder in my archives about 2-3 inches thick of correspondence and statistics which was sent between me and Virgin Media, I also got support from the guys at ThinkBroadband who helped me with collating statistics and also some support from guys at Rapidswitch who also helped with similar data.

      I also did interviews with local community groups who had also been fighting with Virgins execs offices and the local area managers at the time and eventually I ended up having weekly meetings with the local area managers and the network engineers who would involve me in all the resegmentation work and also asked me to take them out locally to highlight issues with network equipment and cabinets which lead them to secure an investment to drive forward a network re-build from 5 nodes and also all equipment along the loop of cabs linked to said nodes.

      I monitored 37 connections across the 2 areas of the city and another 2 from just outside the city, trust me when I say I was very much a big part of pushing Virgin to fix the network issues in that area… unfortunately a lot of customers got fed up and soon got poached by competition who was very heavy in that area.

      Area managers quit and moved on as they where now sick of the problems and many virgin engineers left or where relocated as part of Virgins new agency type deals with MJ Quinn and I also think Kelly Coms.

      The. Last time I spoke with an engineer for Virgin Media in that area was when I had a signal adjustment done when cancelled TV services and he pointed out to me just how Lima you ports where now actually in use compared to a year before, our cab had 48 ports and covered 32 houses, just 4 including mine where in use now as people had. Cancelled there services and due to issues with noise on the network Virgin kept disconnected dead cables to prevent network issues.

      Similarly Openreach engineers told me a few months later when I had a second business line installed for Voice calls that the 288 port DSLAM which I was also connected to had now had the last cord port enabled. And was also filling up quick with potential of a 2nd cab being required.

      As this was. Now a dead issue and all interest had broke down, I started focusing on other things with work and last I heard is Virgins plan to rebuild a lot of the network locally had been abandoned (no surprise) however believe this was the point Liberty Global stepped in.

    • Ultraspeedy

      “@ultraspeedy – I believe you may have mis-read some of the information I posted above!”

      I comprehended fully you are not willing to listen to typical experience of users and think your experience represents the majority from the start of your posts and calling mine “rubbish” as i dare say im happy.

      “First I would love for you to provide some links to customers complaints about congestion issues affecting whole streets and maybe even try compare them to the similar posts on Virgins forum.”

      ANY BT exchange which has congestion, capacity or backhaul issues will affect more than one postcode seeing as 99.9999% of exchanges will be serving more than a single postcode.
      Example..
      https://community.bt.com/t5/BT-Infinity-Speed-Connection/Evening-exchange-congestion/td-p/1582979
      That would had affected more than one person as confirmed about it being an exchange capacity issue which was fixed at the bottom of the first page of that thread. If it were just one person BT would not had fixed it.

      “I should highlight that during the 3 years of issues with Virgin”

      If it was as bad as you make out then why did you stay with them, ADSL would had been better than some of the VM figures you have quoted.

      “I monitored 37 connections across the 2 areas of the city and another 2 from just outside the city, trust me when I say I was very much a big part of pushing Virgin to fix the network issues in that area…”

      How did you do that??? Were you visiting 37 premises each day??? Unless you are saying VM gave you access to their own systems to monitor such things. I fail to see how you were doing that or had the required evidence to prove an issue. Or why they would ask you or want you to do such things when they can do that thereself. Im not the type of person to be rude but something is not right there.

      “…MJ Quinn and I also think Kelly Coms.”

      They do not use either now AFAIK and have AFAIK never used Kelly. Kelly is who BT use.

      “…our cab had 48 ports and covered 32 houses, just 4 including mine where in use now as people had. Cancelled there services”

      At that point with only 4 connected the issue would not had been congestion related. In fact it wouldnt had been congestion when 32/48 were in use.

      Finally… All services have issues, Most including VM its a small minority, posting what happened to you wont alter the fact for the majority of the 5 Million they have no such issues get the speed they pay for and are happy. Calling peoples posts who post they are happy “rubbish” just makes you sound rude and bitter.

    • CarlT

      Tempting as it is to comment more substantively on both sides, being familiar with the situation Matt is discussing this is some outstanding stuff. Pass the popcorn.

    • Matt

      While you link to BT is acceptable Ita not something Injear about as often…. so I suppose it’s fair to say that yes both suffer issues of congestion however while BT have fewer cases they affect more at one time where as Virgin seem to suffer with more cases that affect fewer in each case.

      As far as discussing this any further I can’t be bothered, kinda already went over the top, also seeing a few things that show I may be saying more than you might understand.

      Unfortunately you seem to also be misinterpreting my early comments and clearly not happy about it so I test my case.

      It’s just another Virgin Media news story comment section again

    • Robert

      BT, VM, Talk Talk, Sky and just about all providers at some point will have issues for some people. In no way does it demonstrate what is normal for any of those ISPs.

      Your experience is not typical of the service. Id actually go further and if what you stated is true in your prior post about having physical weekly meetings with Managers and Engineers, then Virgin IMO did far more with you than what some would have to try to rectify things. You would be lucky to get beyond the script reading “support” monkeys with some ISPs, no matter how much you complained.

      Perhaps just chalk it up to bad luck and move on with life?

    • ian

      [admin note: line removed – please avoid posting personal abuse]

      do you really think people didn’t complain?!

      i complained for months and they LIED to us

      they told many many people a fix date was coming and then when the fix date arrived they would move the fix date forward “sorry”

      and when i tried to leave the service, they told me i couldnt….

      until i told them that i had recorded their reps telling me i could leave within a month if services were bad.

      look i dont mind that networks have issues occasionally.

      but for virgin to tell many customers that a problem will be fixed than continually move that date forward, you can understand why people don’t trust virgin anymore.

      And when they tell you that you can’t leave a service that is utterly below par, after telling customers they could leave if their service has issues, then backtracking and refusing to honour the promises they made, this makes them very scummy

    • Robert

      “[admin note: line removed – please avoid posting personal abuse]”

      Perhaps that was the issue, you being dealt with as appropriate to your attitude by VM.
      IE ignored.

    • ian

      well robert maybe you’re right.

      but after months and months of deceit and lies i think you’d be less than plussed too.

      i called him an idiot, but to be fair, him assuming that we hadn’t complained warranted an expression of disbelief

    • Ultraspeedy

      For those paying attention what was stated was…
      http://www.ispreview.co.uk/index.php/2017/04/virgin-media-business-uk-launch-350mbps-voom-fibre-broadband-service.html#comment-177337
      “you had a fault, something you obviously did not complain enough or properly about if you had it for as you claim over 3 years.”

      Key bit being “complain” and “properly”.
      As Robert points out, perhaps the way you spoke to and addressed Virgin, if it were the same as you address people here had something to do with the lack of desire to solve your connection issues.

  7. Vince

    @Ultraspeedy

    Virgin certainly do use Kelly Communications and I’m afraid you’re somewhat misinformed.

    • Robert

      I believe what he stated was “They do not use either now AFAIK and have AFAIK never used Kelly. Kelly is who BT use.” As it was “as far as he knows” that was obviously opinion more than fact.

      Clearly also the continued dragging out of things but same lack of focus on detail says a lot.

      Also the Kelly thing and the need continuous need to be right on something… The quality of VMs service being superior or inferior to others services has nothing to do with anything. Other providers such as the mentioned BT also use Kellys comms. So that has nothing to do with how good or bad VM are compared to others. Unless Kellys do things better for others.

      Again..
      Perhaps just chalk it up to bad luck and move on with life?

      Pestering people with pointlessness on here when bored will not alter your VM experience.

    • Ultraspeedy

      AFAIK (or knew) VM stopped using Kellys towards the end of last year. More than happy to admit my information may be incorrect. As Robert mentions kellys is used by other internet suppliers so has little if anything to do with how VM will compare to others that use them. Or as he put it pointless argument.

  8. I dont understand why ppl get speed issues on VM, maybe its a over-subscribed issue? I’m on VIVID 300 which tops out at around 320mbps downstream peak and off peak. I also get 21mbps upstream peak and off peak. It’s the fastest connection ive ever had and the most reliable!

  9. Dave

    @ evo4ever

    You get that on speedtest.net, where else do you get those speeds.

    Single thread you will get 30 – 40 tops.

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