How many GigaBytes do you download per month (pick closest)?

I don’t know
2GB
5GB
10 – 20GB
20 - 30GB
More than 30GB

What is the ADVERTISED speed of your package (pick closest)?

I don’t know
0.5Mbps (512Kbps) to 2Mbps
8Mbps
16Mbps to 24Mbps
More than 24Mbps

Are you happy with the real-world service speed received?

Yes
No


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News

19 March, 2010 - 1:34 PM
pirate flagThe Open Rights Group (ORG) informs us that 10,000 UK citizens have written to MPs in less than three days to demand a debate on the controversial Digital Economy Bill (DEB). The DEB seeks to combat internet copyright infringement (downloading of illegal music etc.) but its proposed solutions, such as website blocking and broadband ISP disconnection for "suspected" abusers, have caused serious concern.

Jim Killock, Executive Director of the Open Rights group, said:

"It is outrageous that corporate lobbyists including the BPI, FAST and UK Music are demanding that MPs curtail democracy and ram this Bill through Parliament without debate.

The British people did not elect UK Music and the BPI to write our laws. How dare they push our MPs towards punishing innocent people by disconnecting them from the internet, without proper democratic scrutiny?

That is what is making our 10,000 supporters so angry – pushing this Bill through without debate is undemocratic and dangerous."

The news comes on the same day that YouTube, which many fear could be under threat from the bill, revealed that Viacom had deliberately "roughed up" uploaded videos to make them look stolen or leaked; thus helping its copyright case against the free and popular video sharing website.

Those MPs who cast aside fears that websites like YouTube could be blocked should pay attention. Viacom has accused YouTube of "massive intentional copyright infringement" and is waiting for a court to rule on its £660m suit against the site.

A Viacom statement said:

"YouTube was intentionally built on infringement and there are countless internal YouTube communications demonstrating that YouTube's founders and its employees intended to profit from that infringement. By their own admission, the site contained 'truckloads' of infringing content."

The stark reality is that if you look deep enough then any video could potentially contain sounds or imagery that one might consider to be copyright of somebody else. The irony for many people is that they are also places where you can discover new talent and creations, without which Rights Holders might actually find themselves being considerably worse off.

19 March, 2010 - 12:40 PM
Eutelsat Tooway satellite dishEuropean Satellite operator Eutelsat has announced the completion of a key communications module for its forthcoming KA-SAT broadband internet satellite. The development will allow KA-SAT's Tooway service, which is expected to launch by the end of this year, to offer improved download speeds of 'up to' 10Mbps to rural parts of the UK.

The existing Eutelsat Tooway service can be purchased through several UK Satellite ISPs (e.g. Tariam Homenet), which offers download speeds of up to 3.6Mbps, uploads of up to 0.38Mbps (384Kbps) and a 2.4GB monthly usage allowance for around £33.25 inc. VAT per month. There's also a £29.99 connection fee and hefty £399 hardware price to consider.

Steve Petrie, Tooway's Northern European Sales Director, said:

"The successful completion of this UK-built communications module is a milestone in the delivery of high-speed broadband access in the rural areas of the UK. Tooway’s™ existing satellite broadband service can already more than meet the Government’s Digital Britain target of a 2Mbps service for all UK residents but KA-SAT will ensure that the broadband needs of UK rural residents continues to be met far into the future."

It's understood that the new communications module has now been transferred from Astrium’s manufacturing facilities in Portsmouth to Toulouse, France, and integrated with the KA-SAT service module for testing before its launch. The new satellite will not only bring faster speeds but it could also improve performance, price and usage allowances, if perhaps not immediately.

Satellite has the advantage of being able to reach 100% of the country, though it's performance is often less reliable than fixed line counterparts. Prices can also be extremely high and usage allowances are often very meagre, not to mention problems with high latency (fast paced online multiplayer games are a big no-no).

Eutelsat's faster satellite will go head to head with HYLAS1 from UK rival Avanti , which is targetted to enter operation by September 2010. HYLAS1 should deliver download speeds of up to 8Mbps, though details about price, hardware and usage allowances have yet to be decided.

It's worth remembering that while Satellite is far from perfect it can still provide a useful alternative in remote locations where fixed line broadband solutions cannot yet reach or fail to function properly. However as a long term solution its usefulness remains questionable.

19 March, 2010 - 8:21 AM
vodafone mobile broadbandMobile operator Vodafone UK has rejigged its Mobile Broadband and included Netbook computer bundles. Prices start from £25 per month for a 1GB Mobile Broadband package and either a Samsung N130 or Dell Inspiron Mini 10 Netbook (24 month contract). The price rises to £30 if you want a bigger 3GB usage allowance.
Samsung N130
* Operating System - Windows 7 Starter
* Hard Drive - 160GB
* Battery - 6 Cell
* CPU - Intel ® Atom Processor N270 (1.60GHz)
* RAM - 1GB
* Web camera - 0.3 Mega pixel
* Screen - 10.1" WSVGA (1024 x 600), Non-Gloss, LED Back Light
* Weight - 1.2Kg


Dell Inspiron Mini 10
* Operating System - Windows XP
* Hard Drive - 160GB
* Graphics - Intel GMA 950 (Int. Graphic)
* CPU - Intel® Atom Processor Z530 (1.60GHz)
* RAM - 1GB
* Web camera - 1.3 Mega pixel
* Screen - 10.1" WSVGA (WLED) Truelife display
We did some checking and by themselves it's possible to buy both Netbooks separately for around £250. Similarly a 3GB Mobile Broadband package (12 month contract) when purchased separately would cost £15 per month. A free USB Modem (Dongle) is included.

19 March, 2010 - 7:38 AM
virgin mediaCable giant Virgin Media UK has revealed that its future 200Mbps broadband (DOCSIS 3) service trials will be showcased as part of this years Ideal Home Show event in Earls Court London (20th March - 5th April). The move follows news last month that VM had expanded its 200Mbps trials (here).

Official trials of the 200Mbps service only began last year and the product itself is unlikely to surface until there is enough demand. However a tentitive launch window of 2012 has previously been hinted at. Trials of faster upstream speeds, including up to 20Mbps, are also underway.

Ashley Stockwell, Virgin's Executive Director for Brand and Marketing, said:

"Ultrafast broadband like our 200Mbps service will enable a whole household to enjoy cutting edge entertainment, not just via computers, but through an array of gadgets all over the home. By pushing the boundaries of broadband in the UK we hope to drive a change in the way Brits enjoy and experience digital entertainment and exciting new services."

However if you simply cannot wait for Virgin Media to rollout its 200Mbps service then its new superfast 100Mbps broadband package should go live by the end of this very year.

18 March, 2010 - 1:56 PM
fastiisThe Federation Against Software Theft (FAST) has today urged government MPs not to delay the controversial Digital Economy Bill (DEB), despite widespread opposition. Concern over the bill mounted after it rushed through proposals aimed at forcing UK broadband ISPs to block copyright infringing websites and disconnect "suspected" illegal ISP file sharers.

John Lovelock, Chief Executive of FAST, said:

"The software industry and other copyright holders in the wider creative industry welcome the attention that is being focused on copyright issues in this digital age. We urge clear action against copyright infringers using the Bill’s provisions after Royal Assent.

Delaying the legislation unnecessarily in the Commons will not help. The Bill has had scrutiny in the Lords to excess. FAST has lobbied for intellectual property legislation since its inception in 1984.

Whilst campaigners have rightly pointed out that we shouldn’t allow politicians the power to meddle unrestrained with our copyright regime, let us be clear, there are checks and balances in place being eminently sensible given the rapid pace in digital technology and the difficulties in protecting intellectual property."

Many would probably disagree that the bill has had "scrutiny in the Lords to excess," especially after the significant website-blocking Amendment 120A surfaced and gained approval within the space of around two weeks.

Few would disagree that copyright infringement does need to be tackled but, as it stands today, there are more than a few problems with DEB. Not least over the lack of detail in how those "checks and balances" or the appeal process itself will work.

18 March, 2010 - 1:13 PM
Cable and Wireless GuernseyThose living on the islands of Guernsey, Alderney and Sark look set to benefit after Cable & Wireless Guernsey (C&WG) announced a major broadband network upgrade to its Bailiwick’s wholesale operations. Broadband users on the islands can initially expect speeds to double, with even faster performance to follow.

From 1st May customers of all local Internet Service Providers (ISPs) could get up to double the broadband speed for the same price. All 2Mbps residential broadband lines will be enhanced to 'up to' 4Mbps and all 4Mbps lines will be upgraded to 'up to' 8Mbps. We note that the 8Mbps service will not be upgraded until the next stage of the programme but the current wholesale price of 8Mbps is to be reduced by 37%.

Paul Taylor, Cable & Wireless Guernsey’s Marketing Director, commented:

"This is the next step in our company’s ongoing network upgrade programme that will propel Guernsey broadband toward ADSL2+ technology and an era of faster speeds. Broadband speeds will double on 1st May, but this is just a precursor to further speed increases that we expect to launch later this year.

Our priority has been to deliver a quality broadband service, to the maximum number of people, over a strong, resilient network. A higher proportion of our population can receive broadband than in the UK – a fact that we are particularly proud of."

C&W last upgraded Guernsey’s broadband network in 2008 from 1Mbps to 2Mbps and has been busy rolling out new street boxes (MSAN's) closer to population centres. Sadly some 5% of households will not be within reach of the improved network and no timetable has been set to resolve this problem.

Russell Sharman, Cable & Wireless’ Chief Technology Officer, commented:

"Some homes do struggle to get maximum broadband speeds due to the distance from an exchange, or due to the wiring in the house. It’s for these reasons that not all lines will achieve the full headline speed of 4Mbps or 8Mbps; the service is an ‘up to’ service, being the maximum speed that the line can achieve. 54% of broadband issues that are reported to us are due to the end-users’ internal wiring. We do everything possible to work with householders to help them improve their speeds."

Residents will no doubt be pleased at the news and C&W claims to be investing more than £1 million per year into its access network for ongoing network maintenance and upgrades. However it is still many years behind mainland UK, where up to 8Mbps ADSL based broadband products have been common for quite a few years.

18 March, 2010 - 9:32 AM
pirate flagMobile operator and ISP O2 UK (Telefonica) has accused rights holders and their hired lawyers of bullying and threatening their customers. The outburst centre’s around letters from ACS:Law solicitors, which use questionable methods to identify "suspected" illegal p2p file sharers before gaining personal details from ISPs. ASC:Law then demand hundreds of pounds in compensation or threaten a day in the courts.

An O2 spokesperson told BBC News Online :

"Where we are legally obliged to provide information and the correct paperwork is presented, we will comply with the law. But we prefer the 'win-win' approach of encouraging the development of new business models that offer customers the content they want, how they want it, for a fair price."

The practice of sending such letters has been widely criticized by consumer groups, judges and ironically even Rights Holders; often the very same ones who seek to use a similar practice themselves. The data they use to identify users is also prone to error and even when correct it can only identify the owner of a connection and not necessarily the individual responsible.

ACS:Law tracks abuse by monitoring the Internet Protocol ( IP ) address of online users, which is assigned to your computer each time you go online. However this is not an effective way of determining a computer user’s true identity. IP’s can easily be faked, hijacked, redirected and generally abused and used in ways that the systems employed by such trackers cannot detect.

During June 2009 the UK Internet Service Providers Association ( ISPA ) said that they were "not confident in [ACS:Law's] ability to identify [ILLEGAL] users", a position matched by consumer magazine Which? and many others.

Andrew Crossley of ACS: Law added:

"Neither we nor our clients threaten or bully anyone. We send out letters of claim to account holders of internet connections where those internet connections have been identified as being utilised for illegal file-sharing of our clients' copyrighted works. Our letter makes an enquiry in that regard and invites the recipient of our letter to respond to this evidence. In addition they are invited to enter into a compromise to avoid litigation."

We doubt many people receiving such letters would treat such a harsh demand for cash or court action as "an enquiry". ACS:Law also refers to copyright infringement as "stealing", which would be criminal and thus a matter for the police, though at the present time it remains a civil issue. This is of course very debatable.

In the meantime ACS:Law and its practice of sending such threat letters is, much like its predecessor Davenport Lyons, currently under investigation by the Solicitors Regulatory Authority (SRA). The SRA could end up referring ACS:Law to a disciplinary tribunal, again just like Davenport Lyons (here).

18 March, 2010 - 8:27 AM
internet piracy uk and euA new Paris-based TERA Consultants study of internet piracy in the UK, Germany, France, Italy and Spain has revealed that illegal file sharing could cost European states 1.2m jobs and £215bn by 2015. The study was commissioned by the Business Action to Stop Counterfeiting and Piracy (BASCP) and has been endorsed by trade unions and rights holders alike.

It claims that in 2008 the European Union's creative industries contributed 6.9%, or approximately £770 billion, to total EU GDP, and represented 6.5% of the total workforce, or approximately 14 million workers. However in the same year the EU allegedly lost £8.94bn and 186,000 jobs to internet piracy.

In the UK alone it was estimated that 39,000 jobs and £1.4bn in retail revenue were lost to internet piracy. If no action is taken then the study predicts that this figure will climb to reach 254,000 by 2015, and see losses of £6.98bn in retail revenue.

TERA Consultant's Patrice Geoffron said:

"In the near future and even today in 2010, we observe increasing bandwidth, increasing penetration rate in terms of the Internet. If we combine all those elements, obviously the impact in a few years won't remain stable compared to what it was in 2008."

Naturally Jim Killock of the Open Rights Group (ORG) has already branded this report as little more than the usual "corporate propaganda being deployed in order to justify intrusions on our rights to freedom of speech, privacy and to a fair trial," which is a reference to the current Digital Economy Bill (DEB) controversy over ISP disconnection and website blocking proposals.

Interestingly almost none of the other reports on this story have mentioned the global economic crisis. We suspect that the outbreak of a certain global recession in that very same year might have been opportunistically overlooked. In any case the sale of legal digital music downloads continues to grow (here).

17 March, 2010 - 12:20 PM
plusnetFixed line broadband internet provider PlusNet has leaked preliminary details of its new and revamped range of packages for April 2010. We have has also informed that customers who order an existing package before 29th March will get a price freeze for the next 12 months.

The changed packages will be introduced on 12th April and there will be a new Pro product going live too. Please be aware that the details we're posting below are just a sneak peak and could still be subject to change.
Plusnet Value

* Market 1&2: £6.49 for 3 months, then £12.99 after
* Market 3: £6.49
* 10GB usage allowance between 8am – Midnight
* Free usage between Midnight – 8am
* Dynamic IP only
* Post-pay £5 per 5GB
* Up to 8Mb (ADSL Max) Speeds


Plusnet Extra (replaces Premium)

* Market 1 & 2 £11.49 for 3 months, then £17.99 after
* Market 3 £11.49
* 60GB of usage allowance between 8am – Midnight
* Free usage between Midnight – 8am
* Up to 20Mb (ADSL2+) where available
* Post-pay £5 per 5GB
* Static IP available


Plusnet Pro

* Market 1 & 2: £16.49 for 3 months, then £22.99 after
* Market 3: £16.49
* 20GB usage allowance from 8am – Midnight
* Free usage from Midnight – 8am
* Up to 20Mb (ADSL2+) where available
* Static IP available
* Post-pay £5 per 5GB
We note that the Value package is more or less unchanged and will see a slight price rise, similarly the new Premium package replacement (Extra) is also slightly cheaper, though the 80GB usage allowance has been swapped for 60GB.

By contrast the new Pro package details appear to charge significantly more for significantly less than Extra, which leads us to believe that the information for this package is incorrect or missing something. Take the Pro info. with a pinch of salt until PlusNet's official reveal.

PlusNet typically charges based off Ofcom's "Market" 1, 2 and 3 classifications. This is directly connected to BT and its regulation. For example, customers living in Market 3 areas have plenty of ISP choice and thus services are usually cheaper. Put your phone number into our 'Broadband Coverage Checker' to find out which market your line falls into.

17 March, 2010 - 9:08 AM
scamRegulator Ofcom UK has announced strict new mandatory rules designed to stop the mis-selling and slamming of landline services, which will come into effect from tomorrow. Telecoms companies and ISPs that fail to comply are likely to face fines of up to 10% of their turnover.

One of the most abused forms of mis-selling is known as slamming and we detail it HERE. Slamming is where customers are switched from one ISP to another without their knowledge or consent. In some cases you might only be aware of this once you’ve received bills from a different company.

Ofcom Chief Executive, Ed Richards, said:

"It is not acceptable for consumers to suffer from companies engaging in dishonest sales and marketing activity. Ofcom will not hesitate to take enforcement action against firms who dont comply with the new rules."
The new rules will:

•prohibit telecoms providers from engaging in misleading and inappropriate sales and marketing activity and slamming;

•require telecoms companies to keep better records of their sales and marketing activities;

•confirm the type and level of information that needs to be made available to new customers both at the point of sale and after the sale has been concluded (but before the service has actually been transferred). This includes providing important information about the key terms and conditions of the service, including contractual liabilities and cancellation rights;

•introduce new rules to make clear when providers are allowed to cancel orders placed by other providers. Cancelling orders for purposes other than those expressly specified by the regulations will be prohibited.
The rules, known more technically as General Condition 24 (GC24), will be accompanied by a standard monitoring and enforcement programme to help keep tabs on any violations. Slamming and mis-selling are the most complained about issues to Ofcom in the fixed line market, averaging about 750 complaints per month over the last year.
Examples of mis-selling issues reported to Ofcom by consumers include:

•receiving calls from telecoms providers pretending to be another company;

•telecoms providers incorrectly advising consumers of package costs; and

•telecoms providers not properly informing consumers of any Minimum Contract Periods and Early Termination Charges that might be applicable.
Ofcom has previously investigated 14 companies for breaches of the current regulations and even fined two companies the maximum 10% of turnover for failing to comply.
General Condition 24:
http://www.ofcom.org.uk/telecoms/ioi/nwbnd/statement.pdf

17 March, 2010 - 8:41 AM
Software giant Microsoft has released the first platform preview version of Internet Explorer 9 (IE9), which promises to match Firefox's commitment to standards (HTML5, CSS3 etc.). IE9 will also introduce a new JavaScript engine to improve rendering speed and web application performance; it claims this will faster than most of its rivals, except Google Chrome and Opera.

ie9 preview benchmark
Lower is better

The preview can be downloaded below but, being a limited engine-code test, it is only of use for developers and does not yet comprise what you would expect from a fully fledged website browser. There are also likely to be many bugs. Further details can be found on Microsoft's IE Blog.
Download IE9 Platform Preview:
http://ie.microsoft.com/testdrive/info/ThankYou/Default.html

16 March, 2010 - 1:37 PM
pirateThe UK Performing Rights Society for Music (PRS), which represents 65,000 songwriters, composers and music publishers, has today announced a 2.6% rise in annual revenues to £623m. Online revenues from legal licensed digital music services grew 72.7% to £30.4m. Wait, wasn’t illegal P2P file sharing by broadband ISP users supposed to be killing music? Hmm.

Similarly back in January the International Federation of the Phonographic Industry (IFPI) issued its Digital Music Report 2010, which revealed that global digital music trade revenues reached £2.6 billion (up 12%) in 2009 (here). IFPI still managed to blame piracy for a decline, despite the obvious contradiction.

Robert Ashcroft, Chief Executive of PRS for Music, said:

"In a tough trading year for all of us I’m pleased we were able to deliver a small increase in royalty revenues, allowing the nation’s music creators to keep creating music that is heard and appreciated around the world. This growth reflects in particular our increased efforts to license those benefiting from the use of British music overseas, our continued pursuit of legitimate alternatives to online piracy and, as always, the creative talent of our authors, composers and publishers.

2009 was the first year in which the growth in revenues from the legal digital market compensated for the decline in revenues from traditional CDs and DVDs, though we remain cautious as to whether this represents a true turning point. The next decade does however promise further growth in earnings from the legal digital market as well as the use of British music overseas."

Unlike most other reports the PRS does at least manage to avoid making the same contradictions as IFPI and other rights holders have; often speaking of decline at the alleged behest of piracy while at the same time reporting growing revenues from digital downloads. Presenting the worst case scenario is obviously beneficial for them and helps when writing the government’s copyright policy, but it may not be an entirely accurate representation.

Previous News Stories
19 March, 2010
1:34 PM - 10000 UK Voters Demand Digital Economy Bill Debate as Youtube Faces Court
12:40 PM - Eutelsat Preps Affordable UK 10Mbps Satellite Broadband ISP Upgrade
8:21 AM - Vodafone UK Reintroduces Netbook and Mobile Broadband Bundles
7:38 AM - Virgin Media UK Demo 200Mbps Cable Broadband at Ideal Home Show
18 March, 2010
1:56 PM - FAST Warns MPs Not to Delay the UK Digital Economy Bill
1:13 PM - Guernsey UK Network Upgrade Doubles Broadband ISP Speeds
9:32 AM - Broadband ISP O2 UK Condemns Internet Piracy Threat Letters
8:27 AM - Illegal EU File Sharing by Broadband ISP Users Could Cost GBP215 Billion
17 March, 2010
12:20 PM - UK ISP PlusNet Preparing New Broadband Packages for April 2010
9:08 AM - Ofcom UK Clamps Down on Landline and Broadband ISP Mis-selling
8:41 AM - Microsoft Pimps Future Internet Explorer 9 Website Browser
16 March, 2010
1:37 PM - UK PRS for Music Sees Revenue Surge from Internet Music Downloads
11:41 AM - ISP Entanet UK Condemns Lack of Debate on Amendment 120A
1:49 AM - ISP Avanti UK Details HYLAS1 Broadband Satellite Launch Status
15 March, 2010
5:08 PM - BBC One TV Panorama Tonight Focuses on Illegal UK File Sharing Law
12:46 PM - BT Details Next Phase of 24Mbps UK ADSL2 Broadband Rollout
11:04 AM - VIDEO UK ISP TalkTalk and Dan Bull Mock P2P File Sharing Clampdown
8:13 AM - Map of UK Next Generation Broadband Subsidy Requirements
1:52 AM - Leaked BPI Letter Claims UK Spies Oppose ISP Piracy Disconnection
1:30 AM - UK ISP Vaioni Launches Cheaper Ethernet Leased Line Services
13 March, 2010
9:17 AM - Sky UK Offers GBP50 Shop Voucher with Broadband Bundles
9:03 AM - Tesco UK Quietly Revamps 20Mbps Broadband ISP and Phone Bundles
8:17 AM - UK ISP SurfAnyTime Extends Cut Price Unlimited 24Mbps Broadband Offer
12 March, 2010
2:00 PM - ISP PlusNet UK Offers 4 Months FREE Broadband Service
1:17 PM - A Quarter of Small UK Businesses Dissatisfied with their Broadband
9:44 AM - ISP TalkTalk UK Warns Music Fans Will Sidestep P2P Filesharing Clampdown
8:41 AM - The Conservative Party Pledges 100Mbps Ultrafast UK Broadband Again
8:14 AM - ISP Eclipse Internet UK More than Doubles Broadband Usage Limits
7:22 AM - UPDATE UK BPI Revealed as Source of ISP Website Blocking Amendment 120A
11 March, 2010
12:55 PM - UK ISP Virgin Media Trials Ultrafast Broadband and TV via Telegraph Poles
12:35 PM - ISP Vtesse Pilots Wireless Broadband Service in Hertford UK Town Centre
10 March, 2010
12:31 PM - European Parliament Demands Openness from ACTA Negotiations
11:55 AM - UK ISP Fast.co.uk Launches Heavy Usage Unbundled Broadband Service
7:47 AM - UK ISPs and Internet Firms Slate Government Plans to Block Piracy Sites
9 March, 2010
8:47 AM - European 100Mbps Fibre Optic FTTH Broadband Growth Gaining Speed

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