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ISP Complaints Advice

Help and advice for ISP problems that people suffer.
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Broadband Explained

Descriptions of all the various broadband technologies.
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ISP Jargon and Acronyms

Simple descriptions of internet / ISP jargon (LLU, IPv6 etc.).
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24th May, 2013 - 7:33 am
kc wifi hull uk

Author: Mark Jackson | 0 Comments

Residents, visitors and businesses in the centre of Hull in East Yorkshire (England) can now access a new network of free “high-speed” wireless internet (WiFi) hotspots after local telecoms operator, KC, began installing access points on the city’s aging public phone boxes.

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24th May, 2013 - 1:34 am
comms business uk magazine

Author: Mark Jackson | 0 Comments

The Comms Business magazine has this week announced the finalists for its annual 2013 Comms Business Awards event, which is due to take place on Thursday 20th June at the Nine Kings Suite in The Lancaster London.

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23rd May, 2013 - 12:21 pm
bt_fttc_cabinet_phils_photo

Author: Mark Jackson | 7 Comments

The Staffordshire County Council (SCC) has today signed a new state aid supported £27.3 million deal with BT to help 97% of local homes and businesses gain access to a fibre optic (FTTC/P) based broadband connection by Spring 2016 (95% will get superfast speeds of 25Mbps+).

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23rd May, 2013 - 9:56 am
virgin media business uk

Author: Mark Jackson | 11 Comments

Cable operator Virgin Media Business has detailed its new £49 million backhaul network capacity deal with BSkyB (Sky Broadband). Under the agreement Virgin will connect around a third of Sky’s unbundled (LLU) local UK telephone exchanges with Sky’s own wholly owned nationwide broadband network.

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23rd May, 2013 - 8:31 am
xbox one video streaming traffic uk

Author: Mark Jackson | 5 Comments

The Tuesday night launch of Microsoft’s new XBox One console triggered a “big spike” in UK internet traffic as people tuned-in to the various live video streams and websites. Traffic on one of the Content Delivery Networks within TalkTalk’s infrastructure rose from 80Gbps (Gigabits per second) to 120Gbps and the same was true of other ISPs.

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23rd May, 2013 - 8:01 am
lncommunications_wifi

Author: Mark Jackson | 0 Comments

ISP LN Communications has expanded the reach of its 50Mbps (Megabits per second) capable fixed wireless broadband network to cover around 700 residents of Stathern Village in Leicestershire (England). Villages within the Vale of Belvoir are next on the list to receive the service.

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23rd May, 2013 - 7:37 am
hyperoptic uk fttb

Author: Mark Jackson | 3 Comments

Urban ISP Hyperoptic, which offers “hyper-sonicFTTH/B based broadband speeds of up to 1000Mbps (Megabits) to 20,000 homes in London (i.e. high-rise buildings and apartment blocks), has secured a new investment of £50m to help expand into 10 new UK cities by the end of 2013 (80,000 homes).

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22nd May, 2013 - 1:31 pm
scotland uk regions map

Author: Mark Jackson | 5 Comments

A Policy and Resources committee meeting of the Dumfries and Galloway Council in Scotland has confirmed that the local authority will commit £12.6 million to help make superfast broadband ISP connectivity available to 85% of local premises by 2015.

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22nd May, 2013 - 12:50 pm
wanted for crimes against wifi

Author: Mark Jackson | 12 Comments

Cable operator Virgin Media has today unleashed its “broadband sheriffs” to help broadband consumers identify which seemingly innocent household items can cause the most interference for your home wifi network; these could result in a serious loss of performance. Oh and they’re also touting that new SuperHub V2 router again.

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22nd May, 2013 - 12:22 pm
fluidata uk business isp

Author: Mark Jackson | 0 Comments

Business ISP Fluidata has today signed a new “multi-million pound contract” with O2 UK that will supply the mobile operator with a new core network and enough “last mile” data connectivity and capacity to help support the expansion of its wireless internet (wifi) hotspots across the country.

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22nd May, 2013 - 10:45 am
europasat

Author: Mark Jackson | 0 Comments

Satellite ISP Tooway Direct UK, which is part of the UK based Satellite Solutions Worldwide group, appears to have re-branded once again to become EuropaSat. But unlike before the “new” ISP has ended its exclusive arrangement with Eutelsat (KA-SAT) and now also sells broadband options supplied by SES (ASTRA) and Avanti (HYLAS).

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22nd May, 2013 - 9:03 am
vodafone uk mobile broadband

Author: Mark Jackson | 1 Comment

Mobile operator Vodafone has warned investors in the United Kingdom that its planned June 2013 launch of superfast 4G (LTE) based mobile broadband services in the 800MHz and 2.6GHz band could now face several months of additional delay.

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22nd May, 2013 - 8:27 am
xbox one microsoft

Author: Mark Jackson | 14 Comments

Microsoft unveiled the successor to its hugely popular XBox 360 video game console last night, XBox One, but its extensive support for cloud-based internet services, 4K Ultra HD (Ultra High Definition) video, streaming TV / Movies and bigger games mean that you’re almost certain to benefit from a superfast broadband ISP connection.

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21st May, 2013 - 2:50 pm
direct save telecom uk

Author: Mark Jackson | 0 Comments

Budget ISP Direct Save Telecom has today announced the expansion of their business by opening up two new regional sales offices in Slough and Croydon (Southern England), which will help to create 60 new full-time jobs in the region.

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